MSP Manager Release Notes

Version 2.15.1 was first available for general availability (GA) on May 17, 2017

Fixed Issues

  • Fixed

    The default behavior for pressing 'Enter' whilst editing tickets is once again SAVE.

  • Fixed

    The sporadic issue resulting in tickets created removing the location associated has now been resolved.

  • Fixed

    Known Issue Addressed: The selected sort option is now remembered on the Helpdesk (Preview) tab.

  • Fixed

    The "Sort By" field for tickets in Helpdesk (Preview) will retain the sort setting saved when moving to another tab.

  • Fixed

    The ability to merge a ticket request is now restored.

  • Fixed

    The ability to search in Helpdesk (PREVIEW) using the customer's name is now restored. 

  • Fixed

    Known Issue Addressed: It is now possible to add more than one new Service Plan to a Project Plan using the same Rate Template via Account Settings > Project Plans > Add New Service Plan. You are now able to save a ticket when there is no default Service item

  • Fixed

    Service Items: the ability to refresh page (F%) in Customers - Tickets will now refresh as expected.

  • Fixed

    A FireFox UI issue has now been corrected addressing the ability to Add Service Item while creating new customer when program level is selected.

  • Fixed

    An occasional occurrence of the Quick Start selection to go to Customer step not prompting the Customer Wizard has now been corrected.

  • Fixed

    We have restored the ability to duplicate tickets within Helpdesk.

  • Fixed

    A problem with incorrect currency showing has now been corrected.

  • Fixed

    Ability to save new ticket whilst in Customer tab has now been restored.

  • Fixed

    An issue with editing Program Level Service Plans not retaining the quantity has now been restored.

Known Issues

  • Known

    New in 2.15.1: Attempting to 'View Bill' by routing through an open Customer  Service item by clicking on (+) icon, Billing History click 'View Bill' is currently redirecting to 'Knowledge' tab.

  • Known

    New in 2.15.1:  Currently you cannot open passwords from My Dashboard >My Tickets View. Repeat the click on the tool tip and the password will show up.

  • Known

    New in 2.15.1: You may experience sporadic disappearing Action button and Add A New Customer button. This is an occasional occurrence which will be addressed in the next release. 

  • Known

    New in 2.15.1: In My Tickets (Classic Mode only) when viewing the info tip at the bottom of the page once the timer has been stopped there is a minor display issue with no space showing between time spent and hrs. PREVIEW Mode can be used as a work around.

  • Known

    New in 2.15.1: When Asset is being added via Customers the newly added asset is not reflected on Asset List in Knowledge tab without applying a refresh.

  • Known

    New in 2.15.1: Service Item Editor's quantity field should be grayed out when Use asset count is checked this is a display only issue.

  • Known

    New in 2.15.1: When adding new program levels it will automatically associate Customers and Service Plans. To work around this issue deselect the unwanted options.

  • Known

    New in 2.15.1: The Tickets List in the Customer (PREVIEW) is showing the incorrect Completed Date to work around this issue at this time use Classic Mode

  • Known

    New in 2.15.1: Customer Tab (PREVIEW) is not sorting Service items by Status, Classic mode can be used as a work around.

  • Known

    New in 2.15.1: Customer Tab (PREVIEW) is not successful when applying Ticket Status filters on a customer Ticket List. Classic Mode can be used to work around this issue.

  • Known

    Contacts listed in the 'Contacts to cc' drop down within tickets my appear twice.

  • Known

    The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the '<' back arrow.

  • Known

    Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.

  • Known

    Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.

  • Known

    You may encounter a problem that prevents tickets from being deleted using Internet Explorer 11. As a work-around, please delete tickets using a different browser. This will be fixed in an upcoming release.

  • Known

    Revealing Login & Password does not work trying to view it from within the Asset Panel of any ticket when accessed from Customers > Tickets. If you open a ticket from Helpdesk, Helpdesk (Preview), or Dashboard, revealing Login & Password will work fine from the Asset Panel.

  • Known

    The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the '<' back arrow.

  • Known

    Helpdesk (PREVIEW) Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.

  • Known

    The start time and end time are adjusted when a timer is stopped in order to correspond to the ‘Time Spent’ calculation, which is the sum of all running time segments for the time entry. In a future release, we will modify this behavior so that start time and end time will match the real times represented in the time log, but ‘Time Spent’ will remain adjustable for billing purposes.