MSP Manager Release Notes

Version 2.14.2 was first available for general availability (GA) on April 12, 2017

Fixed Issues

  • Fixed

    Activation emails for new Companies now contain a valid activation code.

  • Fixed

    Known Issue Fixed: Time entries added to while editing a ticket any location other than 'Helpdesk (Preview)' will now sucessfully save.

  • Fixed

    SLA values will now be displayed when the time elapsed is less than 1% of the SLA threshold.

Known Issues

  • Known

    The start time and end time are adjusted when a timer is stopped in order to correspond to the ‘Time Spent’ calculation, which is the sum of all running time segments for the time entry. In a future release, we will modify this behavior so that start time and end time will match the real times represented in the time log, but ‘Time Spent’ will remain adjustable for billing purposes.

  • Known

    Contacts listed in the 'Contacts to cc' drop down within tickets my appear twice.

  • Known

    The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the '<' back arrow.

  • Known

    Our terms of service has been updated. All users will be prompted to review and accept the terms of service on first login after 2.14.1 is published.

  • Known

    Attachments cannot be added to Notes via drag and drop using Internet Explorer 11 only. To work around this issue, please click in the drop zone of Notes to add attachments.

  • Known

    Revealing Login & Password does not work trying to view it from within the Asset Panel of any ticket when accessed from Customers > Tickets. If you open a ticket from Helpdesk, Helpdesk (Preview), or Dashboard, revealing Login & Password will work fine from the Asset Panel.

  • Known

    Loading Procedures does not open from within the Asset Panel of any ticket when accessed from Customers > Tickets. If you open a ticket from Helpdesk, Helpdesk (Preview), or Dashboard, Procedures can from the Asset Panel.

  • Known

    Currently, inline images cannot be pasted into 'Knowledge > Procedures' and Responses or Notes within a ticket. This will be fixed in an upcoming release. Images can be added as attachments as a work-around in the meantime.

  • Known

    Searching for related tickets for appointments in Helpdesk can be slow to return results. We recommend using Helpdesk (Preview) which has been optimized and returns search results significantly more quickly.

  • Known

    Users with "view billing" option can run billing batches. This will be fixed in an upcoming release.

  • Known

    Intermittently, it is not possible to load the contents of the Info Panel when viewing a ticket within the 'Customers' tab. If you experience this problem, please view the ticket from the 'Helpdesk (Preview)' tab.

  • Known

    The link to open the ticket within SLA notification emails is currently missing.

  • Known

    When navigating to another tab while you have unsaved ticket edits, you will not be prompted that unsaved changes will be lost. Please ensure you save all changes before navigating away from the ticket editor.

  • Known

    When a user clicks 'Save' in the "Edit Ticket Information" pane of the ticket editor, unsaved changes in related items (time entries, notes, etc.) will not be saved. The user will also not be warned about this behavior. Please be sure that all child items are saved prior to saving ticket information changes.

  • Known

    In the Dashboard tab, the "hover-over" tooltip on a running or paused timer may display improperly due to a formatting issue. This will be resolved in the next release.

  • Known

    Time entries added to while editing a ticket in Dashboard tab will currently not be saved. Please add time entries from other locations within the application.