MSP Manager Release Notes

Version 2.13 was first available for general availability (GA) on February 11, 2017

What's New

  • New

    We are happy to announce the general availability of MSP Manager 2.13 which is available to you right now!

    In order to provide the best possible application experience now and in the future version 2.13 has been focused heavily on resolving customer raised issues and opportunities, enhancing the architecture to enable future performance improvements, embedding the help "?" link in the UI and working on the overall performance and function of the application. In addition to the long list of resolved issues, 2.13 is setting us up for even more exciting performance and architectural improvements in the future.

Fixed Issues

  • Fixed

    An issue where editing a ticket would log out a user has been resolved.

  • Fixed

    The inability to view embedded images in emails is now corrected.

  • Fixed

    Known Issue Addressed: Stopping a timer will now present the option to 'Notify user' when describing what work was completed.

  • Fixed

    The inability to create a ticket from a ticket request through the Ticket Request tab has now been corrected.

  • Fixed

    Known Issue Addressed: Enhancements have been made to prevent tickets being created with duplicate ticket numbers.

  • Fixed

    Billed Ticket report will now sort by Time Entries.

  • Fixed

    Changes have been made to further support Office 365 email responses and notifications to resolve the duplication of emails being resent.

  • Fixed

    Support for email addresses that contain an apostrophe has been added.

  • Fixed

    "Tickets Report" now sorts by Date/Time order.

     

  • Fixed

    A specific situation where the User session times out while active has now been resolved.

  • Fixed

    Ticket description is now aligned with the format from Ticket description of Time Entries.

  • Fixed

    Deleted locations will no longer be included in the "Locations and Contacts" report.

  • Fixed

    Known Issue Addressed: Corrected the link to the SLA Ticket number in SLA notifications.

     

  • Fixed

    Email Alerts will now include the Ticket ID as per design.

     

  • Fixed

    Adding Attachments to ticket from Portal will now display the date and time &contact name that the attachment was added.

  • Fixed

    Selecting 'Reveal login and password' button in Knowledge > Passwords will now properly display the data in the login and password fields.

  • Fixed

    Clicking on the Reveal Password icon in Knowledge page will no longer move the user to the top of the page.

  • Fixed

    Opening the quick ticket window will default to the Customer Field.

  • Fixed

    Resolved the condition where ticket numbers can be truncated when a ticket is open.

  • Fixed

    Fixed the problem that could result in users no being able to see tickets for unassigned customers despite the 'Access Unassigned Customers' option being enable for the user.

  • Fixed

    Data in the Info Panel will now populate no matter where a ticket is opened from.

  • Fixed

    MSP Manager tickets without locations will now be visible in MSP N-central.

  • Fixed

    A bug where typing the period character ('.') in the time entry of a Quick Ticket would place the character in the wrong location has been fixed.

  • Fixed

    Restored the ability to sort Ascending/Descending from within a ticket via the customer portal.

  • Fixed

    Inactive project will no longer appear when editing a ticket.

  • Fixed

    Deleted locations will no longer appear when editing a ticket.

  • Fixed

    The 'Description of Work' field will not get cleared when clicking on stop timer without saving time entry.

  • Fixed

    The Issue of Scheduling page loading blank in Internet Explorer 11 has now been resolved.

  • Fixed

    Known Issue Addressed: Quick tickets will now load on Knowledge Page.

  • Fixed

    Known Issue Addressed: Users will not be able to add time entries after the completed date.

  • Fixed

    A scenario blocking the user from selecting the last drop down item in tickets has now been resolved.

  • Fixed

    An issue printing Billing Batch displaying 'zero' billable hours in place of the actual hours has now been resolved.

  • Fixed

    Deleting service items will no longer cause an expiration notification to be sent.

  • Fixed

    A condition that could cause multiple notifications to be sent for the same expiry item has been fixed.

  • Fixed

    The Customer dropdown list in Knowledge Menu is now listed alphabetically.

  • Fixed

    A scenario blocking the user from changing or editing a stored password resulting in 'http 401 Unauthorized' error has now been resolved.

  • Fixed

    A problem where paused time was being included in the total time when the type of work was changed has been corrected.

  • Fixed

    Known Issue Addressed: The incorrect validation error "Time format is not valid" when saving Business Hours in Default Settings has been removed.

Known Issues

  • Known

    The start time and end time are adjusted when a timer is stopped in order to correspond to the ‘Time Spent’ calculation, which is the sum of all running time segments for the time entry. In a future release, we will modify this behavior so that start time and end time will match the real times represented in the time log, but ‘Time Spent’ will remain adjustable for billing purposes.

  • Known

    Contacts may not be populated for adding notes or responses within a ticket depending on where the ticket was opened.

  • Known

    Contacts listed in the 'Contacts to cc' drop down within tickets my appear twice.

  • Known

    The state of a timer may not update on ticket lists when navigating back to the list from within a ticket via the '<' back arrow.