MSP Manager Release Notes

Version 2.11.2 was first available for general availability (GA) on December 19,2016

Fixed Issues

  • Fixed

    Known Issue Addressed: SLA is now working if start time is greater than end time due to UTC to company time zone conversion. Please ensure you review your business hours’ settings after patch publish.

  • Fixed

    A problem has been corrected where entering time in the past onto time entries using "Time spent" input it leaves the warning "End time should be greater than Start Time" even though the times are correct.

  • Fixed

    An issue where editing details for a running timer and then stopping the timer would result in the time being set to 0 and an error of "You don't have a running timer." has now been fixed.

Known Issues

  • Known

    An issue exists that could result in duplicate ticket numbers being generated. To work around this issue you can merge the duplicated tickets.

  • Known

    When saving an attachment, the user name is not visible in the ticket. This is a display issue only - all data is being properly saved in the database and will be restored once the problem is fixed.

  • Known

    The email notifications for SLA contain an incorrect link to tickets. This issue will be resolved in an upcoming release. For now, navigate to the ticket number via the web UI.