MSP Manager Release Notes

Version 2.10.2 was first available for general availability (GA) on November 4,2016

Fixed Issues

  • Fixed

    A problem that prevent first-time activation from completing successfully has been fixed. This fix will only address new activations made after the 2.10.2 publish. If you experience a problem activating by clicking on the link in the email, try pasting the activation code into the 'Invite Code' field

  • Fixed

    Active Timers are now shown in the Helpdesk "Reading View"

  • Fixed

    The presentation of "401 - unauthorized" when reviewing the Software Service Agreement has been addressed

  • Fixed

    A problem when trying to integrate MSP Manager with N-central that would result in "Unable to integrate with the PSA solution due to invalid credentials." has been fixed

  • Fixed

    Ticket issues type is properly retained upon completing a ticket

  • Fixed

    An issue where the CC email field could create duplicate entries has been rectified

  • Fixed

    We have improved the scheduling specification to ensure time zone consistency. We would encourage you to review any of your existing schedules, and check the time zone, to verify the schedule matches your intent

  • Fixed

    KNOWN ISSUE ADDRESSED: A problem that prevented saving a ticket with a Due Date set using Firefox browser has been resolved

Known Issues

  • Known

    The merge ticket option does not exist in the Helpdesk "Reading View". To work around the issue, you can use the "List view" and merge tickets from there

  • Known

    Active Timers are not shown in the Helpdesk "Reading View". To work around this issue, use the "List View"

  • Known

    If a recurring ticket cannot be generated the user is not currently notified. This will be fixed in a future release, in the meantime to work around the issue you can see a full list of recurring tickets and their last creation time in the Helpdesk under Recurring Ticket Schedules

  • Known

    When a timer is added to a ticket you may need to scroll in the ticket list to see the updated ticket

  • Known

    An issue exists that could result in duplicate ticket numbers being generated

  • Known

    The ticket list may not reflect the fact that a timer is paused and it may appear to be running. This can happen when you return to the list immediately after pausing the timer. To work around this issue, we recommend reviewing all timer details from within the ticket editor or refreshing the ticket list

  • Known

    Company dashboard can reflect a much larger number of hours worked. To work around this issue, you can drill into the details of the tickets for the actual hours

  • Known

    An issue exists involving 'Time Spent' not properly reflected when a timer was paused

  • Known

    An issue exists involving the time spent in tickets not properly reflected in Ticket List views. To work around this issue you can drill into the details of the ticket