Remote Support that Adapts to Meet Your Business Needs
No two IT support businesses are exactly alike. So why should their tools be? SolarWinds® MSP Anywhere™ is flexible, allowing you to set up the tools to meet your business needs and streamline your support workflows.
"I like that MSP Anywhere gives me a quality professional support tool that fits my business." - Nick Keyes, Consultant, NKIT Systems
Customize Remote Support to Your Needs
MSP Anywhere comes with a number of customization options to help you reinforce your brand and provide outstanding support for all types of users.
- Leverage attended and unattended access for break/fix, managed, and hybrid service offerings
- Brand any customer-facing components and communications
- Organize your reports and routing by department and technician
- Customize your terms of service, support request communications, and more
- Set up branded calling cards that allow customers to easily request support at any time
Gain Transparency into Your Operation and Control Quality
To optimize your efficiency, you need to be able to see how things run at every level of the business. MSP Anywhere offers real-time visibility into every support session, trend reports showing how each technician is performing, and full access to all recorded sessions.
- Department and technician performance reporting
- Real-time session and technician monitoring
- Summarized reports for post-session customers and technician surveys
- Session recordings that you can easily search to evaluate service quality
- Archived chat sessions can be similarly search and reviewed
Maintain Tight Security
Customers need to trust that you have their security top of mind. That's why every feature in MSP Anywhere is designed with data security in mind. Furthermore, we offer many additional security options for you to configure to your own needs.
- Complies with GDPR and HIPAA guidelines
- Multilayer authentication
- Configurable PIN expirations
- Two-factor authentication
Get More Out of Your Team
When your technicians take less time to connect, they can deploy agents faster, run scripts quicker, and perform background maintenance more easily. That all means more work done and a better bottom line for your MSP business.
- Mass deployment of agents for new customers
- Fast connection times via a worldwide network of high-speed relay servers
- Unlimited simultaneous sessions
- High-speed multiple file transfer
- Automatic routing of requests—no triage required