Don't avoid making changes because of "sunk costs" - In another great article, Karl Palachuk explains why past investments shouldn't determine your Business Model!
Dave Sobel gives us a run down of his session 'How to deliver world class service' at the Service Desk and IT Support Show. With a particular spotlight on customer experience!
Don't sell yourself short when charging clients! Richard Tubb explains why the cost of your work should not be based around the time that you spend but the value you provide!