What Can You Expect From These Books?
MSP Business Runbook:
  • Insight into industry best practices for developing and implement managed services.
  • Blueprints to plan, build, maintain and maximize the efficiencies of your NOC and Service Desk operations.
  • A foundation for building and monetizing managed service offerings.

MSP Technician Runbook:
  • Proven procedures and tasks that simplify, standardize and automate technician tasks.
  • The ability to ensure standard delivery of services across all your customers.
  • How to reduce the cost of service delivery by following the procedures in the MSP Technician Runbook