SolarWinds Managed Service Providers (MSP)
Sub-Processor List

Last updated October 2, 2020

SolarWinds MSP engages sub-processors and SolarWinds Affiliates to assist in providing SolarWinds MSP Services. Defined terms used herein shall have the same meaning as defined in the Software Services Agreement (“SSA”).

This document does not give You any additional rights or remedies and should not be construed as a binding agreement between You and SolarWinds MSP. This information is provided to illustrate SolarWinds MSP’s engagement process for sub-processors and set forth the list of third-party sub-processors and SolarWinds Affiliates used by SolarWinds MSP.

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What is a Sub-processor?

A sub-processor is a third-party data processor engaged by SolarWinds, including SolarWinds Affiliates, processing Personal Data. SolarWinds has adequate data transfer mechanisms in place with each sub-processor.

Due Diligence

SolarWinds MSP recognizes that the use of sub-processors creates potential risks that must be properly managed. Before entering into any third-party relationships, we take deliberate steps to conduct an assessment of risk arising from the vendor relationship.

Any sub-processor who has access to SolarWinds MSP Personal Data are expected to demonstrate their security policies, processes, and procedures and prove that they are able to provide adequate protection of such data, including against misuse or compromise. For more information, see our Vendor Data Protection Requirements page.

Contractual Safeguards

SolarWinds MSP requires its sub-processors to satisfy similar obligations as those required by SolarWinds MSP (as Your data processor) as set forth in SolarWinds MSP’s Data Processing Addendum (“DPA”), including:

  • Processing Personal Data in accordance with the data controller’s (Your) documented instructions;
  • Ensuring personnel engaged in the Processing of Personal Data are informed of the confidential nature of the Personal Data and are subject to an obligation of confidentiality;
  • Implementing and maintaining commercially reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Personal Data;
  • Informing and cooperating with SolarWinds MSP in the event of a security breach; and
  • Cooperating with SolarWinds MSP with requests from data controllers, data subjects, or data protection authorities, as applicable.

Process to Engage New Sub-processors

If You have executed SolarWinds MSP’s standard DPA, SolarWinds MSP regularly updates the list of sub-processors that are utilized or which SolarWinds MSP proposes to utilize to deliver its Services. Pursuant to the DPA, You may object in writing to the processing of Your Personal Data by a new sub-processor within ten (10) business days following the update. If You do not object during such time period, the new sub-processor(s) shall be deemed accepted. If You object to the use of a new sub-processor, SolarWinds MSP may choose to:

  • recommend changes to the Services or Your configuration of the Services to avoid Processing by the new sub-processor; or
  • cease to provide You the particular aspect or feature of SolarWinds MSP Services that would involve use of the sub-processor.

Termination rights, as applicable and agreed, are set forth exclusively in the DPA.

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The following is a list of the names and locations of SolarWinds MSP sub-processors, including SolarWinds Affiliates and third parties:

Infrastructure

The following sub-processors provide the infrastructure to host Services and Service Data. Personal Data may be transferred to help ensure performance, availability, and reliability.

Entity Name Entity Type Entity Country*

AWS

Hosted Services

United States

MS Azure

Hosted Services

United States

Cogent

Hosted Services

United States

CyberLink

Hosted Services

United States

DigiPlex

Hosted Services

Norway

DigitalOcean

Hosted Services

United States

Equinix

Hosted Services

United States

Exetel

Hosted Services

Australia

GTT

Hosted Services

United States

Hetzner

Hosted Services

Germany

Hostway

Hosted Services

United States

I3D.net

Hosted Services

Netherlands

Ignite

Hosted Services

South Africa

Internap

Hosted Services

United States

Internet Services

Hosted Services

South Africa

InterXion

Hosted Services

Netherlands

LeaseWeb

Hosted Services

Netherlands

Oplink

Hosted Services

United States

PCExtreme

Hosted Services

Netherlands

PlusServer

Hosted Services

Germany

Rackspace

Hosted Services

United States

Redapt

Hosted Services

United States

Serverloft

Hosted Services

United States

100TB

Hosted Services

United States

Zayo

Hosted Services

United States

NTT

Hosted Services

United States

*Location of Sub-processor headquarters.

Services Specific Sub-processors

SolarWinds MSP engages the following sub-processors to help enable its Services. In order to provide the relevant functionality, these sub-processors have access to relevant Personal Data:

Sub-Processor Purpose Entity Country*

Appcues

Customer Success / Support

United States

AWS

Analytics

United States

BitDefender

Anti-Virus Services

United States

BriteVerify

Email Address Verification

United States

Confluence

Customer Support

Australia

Celtrust

SMT/Texting

United States

Coveo

Customer Support

United States

DeepL

Customer Support

Germany

Docebo

Customer Success / Support

Canada

DKIMWL

Customer Support

United Kingdom

Drift

Customer Success / Support

United States

Geckoboard

Customer Support

United Kingdom

GFI

Email Security and Web Monitoring services

Malta

Google Apps

Customer Support

United States

Flowdocs

Customer Support

Finland

HelpJuice

Customer Success / Support

United States

Internet Creations

Customer Support

United States

IT Central Station

Customer Support

United States

Invaluement

Customer Support

United States

JIRA

Customer Support

Australia

JetBrains (TeamCity)

Engineering / QA

Czech Republic

LinkedIn

Communication

United States

Litmos

Learning Management

United States

LogMeIn

Customer Success / Support

United States

Magento

Customer Support

United States

Mailgun

Customer Support

United States

Marketo

Analytics

United States

MaxMind

Analytics

United States

Microsoft

Communications

United States

NetSuite

Customer Support

United States

OnceHub

Customer Success / Support

United States

OpsGenie

Customer Support

United States

OPSWAT

Anti-Virus Removal Services

United States

Outreach

Customer Support

United States

Pendo

Customer Success / Support

United States

Percona

Customer Support

United States

PubNub

Customer Support (Prod Notifications)

United States

Qualtrics

Customer Success / Support

United States

Ripe

Customer Success / Support

Netherlands

Salesforce

Customer Support

United States

SecPod

Endpoint Security and Management

India

Sendgrid

Customer Support (Notifications)

United States

SentinelOne

Endpoint Protection and Response Services

United States

Sentry.io

Error Reporting

United States

Secure128

SLL Certificates

United States

SiftRock

Analytics

United States

Slack

Customer Support

United States

Snowflake

Analytics

United States

Status Dashboard

Customer Support

United States

Storage Craft

Backup Protection (Maybe on-prem)

United States

Status.io

Customer Support

Australia

TeamViewer

Remote IT Management Services

Germany

ThreatTrack

Anti-Virus Services

United States

Totango, Inc

Customer Success / Support

United States

Vonage (formerly Nexmo)

Customer Support

United States

WebRoot

Remote Management Web Protection Services

United States

*Location of Sub-processor headquarters.

SolarWinds Affiliates

The following entities are affiliates of SolarWinds MSP. Accordingly, they function as sub-processors to provide the Services. Customers that use the Services may have their Personal Data processed by:

Entity Name Entity Country

LLC SolarWinds MSP Technology

Belarus

Passportal Inc.

Canada

SolarWinds CZ S.R.O

Czech Republic

SolarWinds MSP Canada ULC

Canada

SolarWinds MSP Cloud GmbH

Switzerland

SolarWinds MSP International B.V.

Netherlands

SolarWinds MSP Technology B.V.

Netherlands

SolarWinds MSP UK Ltd.

United Kingdom

SolarWinds MSP US, Inc.

United States

SolarWinds Poland sp.Z.o.o.

Poland

SolarWinds Software Asia PTE Ltd.

Singapore

SolarWinds Software Australia Ply Ltd.

Australia

SolarWinds Software Europe Ltd.

Ireland

SolarWinds Software Portugal Unipessoal, Ltda.

Portugal

SolarWinds Worldwide, LLC

United States

SpamExperts B.V.

Netherlands

SpamExperts Services SRL

Romania

Trusted Metrics, Inc.

United States