SolarWinds MSP Cookie Policy

Please read the following carefully to understand our policies and practices regarding the use of cookies on the SolarWinds websites (SolarWinds Website(s) or Website(s)). By using or accessing our Website, you agree to this cookie policy (Cookie Policy or Policy). This Policy may change from time to time and your continued use of the Website is deemed to be acceptance of such changes. Please check the Policy periodically for updates.

Cookies

Cookies are small text files that are downloaded to your browser when you visit a website. Most web pages contain elements from multiple web domains so when you visit www.solarwindsmsp.com (or other SolarWinds Websites), your browser may receive cookies from several sources. This includes third parties that we have hired to provide services on our behalf, such as site analytics, site acceleration, or ad targeting.

Local Shared Objects (aka Flash cookies) and local storage in HTML5 may also be used on our website to enhance your experience by, for example, storing your user preferences and settings. Local Shared Objects are data files similar to browser cookies, but can store more complex data than simple text. You can manage Local Shared Objects by following the instructions on Adobe鈥檚 help site here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

We use cookies and other technologies to ensure visitors to our Websites have the best possible experience and to provide targeted advertising. By continuing to visit or use our services, you agree to use of cookies and similar technologies for these purposes.

Types of Cookies Used by SolarWinds

We use different types of cookies to run SolarWinds Websites. Some or all of the cookies identified below may be stored in your browser.

Type of Cookie

Description

Strictly Necessary Cookies

Strictly Necessary cookies are necessary for the operation of our Website. These cookies are essential in helping you to move around our Website and use the features, such as accessing secure areas of the Website or using the shopping basket.

We may use Strictly Necessary cookies to:

Remember the goods and services you selected when you get to the payment page

Identify you as being logged into the Website

Provide access to protected areas of a Website

Remember previously entered text so it is not lost if the page refreshes

Performance Cookies

Performance cookies simply help us improve the way our Website works. We utilize these cookies to analyze how our visitors use our Website and to monitor our Website performance. They tell us how people use each page, which ones are most commonly viewed, or whether any errors occurred. This allows us to provide a high-quality experience and quickly identify then fix any issues that arise.

We may use Performance cookies to:

Store preferences to see which method of linking between pages is most effective

Enable web analytics to provide anonymous statistics on how our Website is used

To assist with error management in helping us improve the Website by measuring any errors that occur

Monitor ad response rates and see how effective our ads are

You can delete or manage Performance cookies as instructed in the 鈥淗ow to Manage and Delete Your Cookies鈥 section of this Policy.

Functionality Cookies

We use Functionality cookies to allow us to remember your preferences.

We may use Functionality cookies to:

Remember settings you have applied such as layout, colors, font sizes and page backgrounds

Remember if we have already asked you if you want to fill in a survey

Detect if you have already seen a pop-up to ensure it doesn鈥檛 get shown to you again

Process a request from a user to submit a comment or blog or forum post

If you delete Functionality cookies, preferences or settings you selected will not be retained for later visits.

Targeting Cookies

Targeting cookies help us make sure that the ads you see on our Websites are relevant to you and your interests. Targeting cookies may be placed on your device by our third party service providers that remember you have visited the Website in order to provide you with ads more relevant to you.

聽We may use Targeting cookies to:

Collect information about browser habits to target advertising

Collect information about browser habits to target Website content

Provide links to social networks

Provide advertising agencies with information on your visit so that they can present you with advertisements you may be interested in


Many of the cookies placed through our Website are session cookies, while others are persistent cookies, and some are 鈥渇irst-party鈥 cookies, while others are 鈥渢hird-party鈥 cookies.

  • First-party cookies are those set by a website that is being visited by the user at the time (e.g., cookies placed by www.solarwindsmsp.com).
  • Third-party cookies聽are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.
  • Persistent cookies are cookies that remain on a user鈥檚 device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
  • Session cookies are cookies that allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Withdraw Your Consent at Any Time

If you do not wish to accept cookies in connection with your use of our Websites, you will need to delete, and block or disable cookies via your browser settings; see below for more information on how to do this. Please note that disabling cookies will likely affect the functionality of our Websites.

How to Manage and Delete Your Cookies

Most internet browsers are initially setup to automatically accept cookies. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies when you direct your browser to our Website. You can refuse to accept cookies by activating the appropriate setting on your browser. Please be aware that restricting the use of cookies will impact the functionality of our Website. As a result, you may be unable to access certain parts of our Website or use some of our products and/or services.

Depending on your browser, further information may be obtained via the following links:

Firefox

Internet Explorer

Google Chrome

Safari

Opera

More info. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Do Not Track

Our system may not respond to Do Not Track requests or headers from some or all browsers. To learn more about the use of cookies or other technologies to deliver more relevant advertising and your choices about not having this information used by certain service providers, please click (http://www.aboutads.info/choices/) (for users in the United States) or (http://youronlinechoices.eu/) (for users in the European Union).

Web Beacons and Analytics Services

SolarWinds Websites may contain electronic images known as web beacons (or single-pixel gifs) that we use to help deliver cookies on our Websites, count users who have visited those Websites and deliver co-branded content. We also include web beacons in our promotional email messages and newsletters to determine whether you open and act on them.

In addition to placing web beacons on our Websites, we sometimes work with other companies to place our web beacons on their websites or in their advertisements. This helps us develop statistics on how often clicking on an advertisement results in a purchase or other action.

Targeting Cookies

For cookies that track activity in connection with targeted advertising, you can opt-out of third party targeting cookies on the Digital Advertising Alliance鈥檚 consumer choice page here or the Network Advertising Initiative鈥檚 consumer choice page here or the European Interactive Digital Advertising Alliance consumer choice page here.

Additional Information about Targeting Cookies

More information about third party analytics and ad networks that may operate on our Website is provided herein. For a more complete description and list of the third party cookies that we currently use on the Site, please contact SolarWinds at [email protected] . Please Note: We may change the cookies we use at any time; while we will try to update this list within a reasonable time frame, this list may not always be totally up-to-date.

Quantcast. For more information about what Quantcast collects and to opt out of interest-based advertising, please see: https://www.quantcast.com/opt-out/

Google. For more information about what Google collects and to opt out of interest-based advertising, please see: https://support.google.com/ads/answer/2662922?hl=en&ref_topic=7048998

Facebook Pixel Tag. For more information about what Facebook collects, please see: https://www.facebook.com/about/privacy/#

Twitter. For more information about what Twitter collects, please see: https://twitter.com/en/privacy

LinkedIn Insight Tag. For more information about what LinkedIn collects, please see the LinkedIn cookie policy at: https://www.linkedin.com/legal/cookie-policy

Marin. For more information about what Marin collects, please visit Marin鈥檚 privacy policy at:http://www.marinsoftware.com/privacy/privacy-central

Capterra. For more information about what Capterra collects, please visit Capterra鈥檚 privacy policy at http://www.capterra.com/legal_privacy_policy

Kenshoo. For more information about what Kenshoo collects, please visit Kenshoo鈥檚 privacy policy at:聽http://kenshoo.com/privacy-policy

LeadForensics. For more information about what LeadForensics collects, please visit the LeadForensics privacy policy at http://www.leadforensics.com/privacy-and-cookies/

Spiceworks. For more information about what Spiceworks collects, please visit the Spiceworks privacy policy at: http://www.spiceworks.com/privacy

AirPR. For more information about what AirPR collects, please visit the AirPR privacy policy at:聽https://airpr.com/privacy-policy

DoubleClick. For more information about what DoubleClick collects, please visit: https://support.google.com/dfp_premium/answer/2839090?hl=en

Google Analytics, Adwords and Tag Manager. For more information about Google Analytics cookies, please see help pages and privacy policy of Google Inc. (Google) at: https://www.google.de/intl/en_uk/policies/

and https://developers.google.com/analytics/devguides/collection/analyticsjs/help

Google Analytics is a web analytics service provided by Google to help us analyze how users use the Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. Google will not associate your IP address with any other data held by Google.

Google has developed the Google Analytics opt-out browser add-on; if you want to opt out of Google Analytics, you can download and install the add-on for your web browser聽at: https://tools.google.com/dlpage/gaoptout?hl=en-GB

More Information on Online Targeted Advertising