SolarWinds MSP Cookie Policy

The SolarWinds MSP Group ("we/us") use cookies to ensure you get the best experience when you are using our services. This cookie policy provides you with clear and comprehensive information about the cookies we use and the purpose for using those cookies on this website www.solarwindsmsp.com (our "Website").

Please read the following carefully to understand our policies and practices regarding the use of cookies on our Website. By using or accessing our Website, you agree to this cookie policy. This policy may change from time to time and your continued use of the Website is deemed to be acceptance of such changes, so please check the policy periodically for updates.

What are cookies?

A cookie is a small file of letters and numbers that may be stored on your browser or the hard drive of your computer when you visit our Website. Cookies contain information about your visits to that website. 

Why do we use cookies?

Cookies are commonly used by websites to serve many different functions. We use cookies on our Website to allow us to tailor our Website to your needs and deliver a better and more personalized service. Cookies help us improve the performance of our Website by enabling us to: 

  • Help you navigate between pages on the Website efficiently
  • Protect your security
  • Remember information about your preferences and recognize you when you return to our Website
  • Allow us to customize our Website according to your individual interests
  • Measure how people are using our services in order to improve our services and browsing experience
  • Personalise advertising and make the content more relevant for you
  • Speed up your searches
  • Make our Website easier to use
  • Generally give you a better online experience

Cookies are not unsafe or in themselves a threat to your online privacy as we do not store sensitive information. The cookies used on our Website never collect anything that personally identifies you, such as your name or address and we never sell your details to any third parties.

For information about how we look after personal information that you willingly provide through our Website please refer to our Privacy Policy.

What are the different types of cookies?

First party cookies – these are our own cookies set by our Website, controlled by us and used to provide information about the usage of our Website.

Third party cookies – these are cookies from any other domain. We use a number of suppliers that may also set cookies on your device on our behalf when you visit our Website to allow them to deliver the services they are providing.

How long do cookies stay on your computer?

Two types of cookies may be used on the Website, session cookies and persistent cookies.

  • Session cookies - are temporary cookies that remain on your device until you leave the Website. 
  • Persistent cookies - are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the Website and recognise you on your return.

What cookies do we use?

The cookies used on our Website have been grouped according to the International Chamber of Commerce UK Cookie categorisation to help explain what they do.

  • Strictly necessary cookies
  • Performance cookies
  • Functionality cookies
  • Targeting cookies

Strictly necessary cookies

Some cookies are essential for the operation of our Website. These cookies are essential in helping you to move around our Website and use the features, such as accessing secure areas of the Website or using the shopping basket.

We may use Strictly Necessary cookies to:

  • Remember the goods and services you selected when you get to the payment page
  • Identify you as being logged into the site
  • Provide access to protected areas of a website
  • Remember previously entered text so it’s not lost if the page refreshes

Consent is not required for Strictly Necessary cookies as they are required for us to provide the services requested by you.

Performance cookies

These Performance cookies simply help us improve the way our Website works. We utilise these cookies to analyse how our visitors use our Website and to monitor our Website performance. They tell us how people use each page, which ones are most commonly viewed, or whether any errors occurred. This allows us to provide a high quality experience and quickly identify then fix any issues that arise. 

We may use Performance cookies to:

  • Store preferences to see which method of linking between pages is most effective 
  • Enable web analytics to provide anonymous statistics on how our Website is used 
  • To assist with error management in helping us improve the Website by measuring any errors that occur 
  • Monitor ad response rates and see how effective our adverts are

You can delete or manage Performance cookies as instructed in the last section of this cookie policy.

Functionality cookies

We use Functionality cookies to allow us to remember your preferences. For example, we may store your geographic location in a cookie to ensure that we show you our Website localised for your area. We also use Functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.

We may use Functionality cookies to:

  • Remember settings you have applied such as layout, colours, font sizes and page backgrounds
  • Remember if we’ve already asked you if you want to fill in a survey
  • Detect if you have already seen a pop-up to ensure it doesn't get shown to you again
  • Process a request from a user to submit a comment or blog or forum post

If you delete these Functionality cookies any preferences or settings you selected will not be retained for later visits.

Targeting cookies

These Targeting cookies help us make sure the adverts you see on our Website are relevant to you and your interests. Cookies may be placed on your device by our third party service providers which remember that you have visited a website in order to provide you with targeted adverts which are more relevant to you. However, we do not tell our advertisers who you are.

We may use Targeting cookies to:

  • Collect information about browser habits to target advertising
  • Collect information about browser habits to target website content
  • Provide links to social networks like Facebook
  • Provide advertising agencies with information on your visit so that they can present you with adverts you may be interested in

Consent

By using and continuing to use our Website and its features, you are consenting to our (and our third-party advertisers on our Website) use of cookies in accordance with this cookie policy.

How to manage your cookies

Most internet browsers are initially set up to automatically accept cookies. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you direct your browser to our Website. You can refuse to accept cookies by activating the appropriate setting on your browser. Please be aware that restricting the use of cookies may impact on the functionality of our Website and you may be unable to access certain parts of our Website.

Depending on your browser, further information can be obtained via the following links:

If you use different devices to access our Website (e.g. your computer, mobile) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences. Mobile phone users may have to refer to their handset manual for details on how to block cookies using their mobile browser.

Cookies on our Website

The table below summarises some of the different types of cookies used on our Website, or set by third parties, together with their respective purpose. This list is not exhaustive and is subject to change.

First Party Cookies

WRUID solarwindsmsp.com This cookie is used by Clicktale, a website analytics system, to record an identication number for each visitor.
Drupal.toolbar.collapsed solarwindsmsp.com This is a cookie used by the Drupal Content Management System for basic menu functionality.
_jsuid solarwindsmsp.com This cookie is used by Clicktale, a website analytics system, to record an identication number for each visitor
Drupal.tableDrag.showWeight solarwindsmsp.com This is a cookie used by the Drupal Content Management System for basic table row ordering functionality.
DrupalAdminToolbar solarwindsmsp.com This is a cookie used by the Drupal Content Management System for basic menu functionality.
has_js solarwindsmsp.com This is a cookie used by the Drupal Content Management System to store the results of a check on whether or not Javascript is available on a visitor's browser.
_bizo_bzid solarwindsmsp.com This cookie is used to drive and analyse the performance of traffic activity.
_bizo_bzid solarwindsmsp.com This cookie is used to drive and analyse the performance of traffic activity.
_bizo_np_stats solarwindsmsp.com This cookie is used to drive and analyse the performance of traffic activity.
optimizelyBuckets solarwindsmsp.com Cookie set by the Optimizely website optimisation platform. Used to store the page variants assigned to a user for A/B performance testing, to ensure the user gets a consistent experience/
optimizelyEndUserId solarwindsmsp.com Cookie set by the Optimizely website optimisation platform. This cookie is a unique user identifier.
optimizelySegments solarwindsmsp.com Cookie set by the Optimizely website optimisation platform. This cookie stores audience and dimension information (e.g., browser, campaign, mobile, source type, custom dimensions)

Third Party Cookies

SolarWinds MSP does not control the dissemination of these cookies. For more information about the cookies used by these suppliers, including how to opt-out, view their individual privacy policies.

IN_HASH Various This cookie is used by the Drupal Content Management System menu system.
__qca Various This cookie is used to measure the websites 'audience reach' using data including IP address, referring HTTP location, search string, time of access, and other statistics.
__utmc Various This takes a timestamp of the exact moment in time when a visitor leaves a site.
SAPISID google.com This is used a part of the Google + sharing facility.
bcookie linkedin.com This is a cookie used by LinkedIn as part of the sharing functionality on some pages on this website.
__utma Various This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits.
__utmz Various Keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed the website.
__utmv Various This is a Google Analytics cookie. It is used for user-custom variables.
__utmb   This is a Google Analytics cookie. It takes a timestamp of the exact moment in time when a visitor enters a site.
_leo_profile linkedin.com This is a cookie used by LinkedIn as part of the sharing functionality on some pages on this website.
_lipt linkedin.com This is a cookie used by LinkedIn as part of the sharing functionality on some pages on this website.
lang linkedin.com This is a cookie used by LinkedIn as part of the sharing functionality on some pages on this website.
rememberme google.com This is a Google Analytics cookie. To prevent tracking by Google Analytics across all Websites visit: Google Opt-out
SS google.com This is a Google Analytics cookie.
HSID google.com This is a Google Analytics cookie.
SSID google.com This is a Google Analytics cookie.
APISID google.com This is a Google Analytics cookie.
PREF google.com This is a Google Analytics cookie.
NID google.com This is a Google Analytics cookie.
SID google.com This is a Google Analytics cookie.
visit linkedin.com This is a cookie used by LinkedIn as part of the sharing functionality on some pages on this website.
leo_auth_toekn linkedin.com This is a cookie used by LinkedIn as part of the sharing functionality on some pages on this website.
JSESSIONID linkedin.com This is a cookie used by LinkedIn as part of the sharing functionality on some pages on this website.
PersistenceCookie linkedin.com This is a cookie used by LinkedIn as part of the sharing functionality on some pages on this website.
X-LI-IDC linkedin.com This is a cookie used by LinkedIn as part of the sharing functionality on some pages on this website.
guest_id twitter.com This is a cookie used by Twitter as part of the sharing functionality on some pages on this website.
pid twitter.com This is a cookie used by Twitter as part of the sharing functionality on some pages on this website.
secure_session twitter.com This is a cookie used by Twitter as part of the sharing functionality on some pages on this website.
twll twitter.com This is a cookie used by Twitter as part of the sharing functionality on some pages on this website.
k twitter.com This is a cookie used by Twitter as part of the sharing functionality on some pages on this website.
anj adnxs.com This cookie contains advertising interest segments provided by clients and other third parties. Clients use those segments to select advertisements for delivery on the Adnxs Platform.
uuid2 adnxs.com This cookie contains a unique randomly-generated value that enables the Adnxs Platform to distinguish browsers and devices. 
user_segment typekit.com Used for font replacement to enhance the appearance of text.

If you have any questions or comments regarding this cookie policy, please contact us at: [email protected]

Revised October 2014

© 2016. SolarWinds MSP. All rights reserved. All product and company names herein may be trademarks of their respective owners.