Empower MSP Orlando


Renaissance Orlando Seaworld

October 26-27, 2017


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If there’s one constant in this industry, it’s rapid change. We want to make sure you have the knowledge and tools to adapt to the changes in the industry. Join our two-day conference to engage with your peers and get fresh ideas for your business’s future growth and development. With training opportunities on SolarWinds® MSP products, you’ll leave with the skills and knowledge to adapt your service offerings to meet the needs of your customers.




1:15 pm - 3:15 pmElite Pre-day (invite only) - Roadmap and Feature Request

Take a look at where SolarWinds MSP is headed in this Roadmap and Feature presentation. Chris Reid will guide you through what’s to come, field potential concerns, and discuss features that could improve your efficiency.

Speakers: Chris Reid

3:30 pm - 4:30 pmElite Pre-day (invite only) - Service Delivery in the Security Sector

Hear from security services master Jeff Young as he discusses the opportunities for managed services with today’s rapidly evolving threat vectors. Jeff will share real-world scenarios and talk about the most important technology considerations.

Speakers: Jeff Young

4:30 pm - 5:15 pmElite Pre-day (invite only) - Q+A and Discussion

You drive the conversation in this Q+A. Mike and David will be answering questions about business, managing MSPs, being leaders in the industry, and more.

Speakers: Mike Cullen, David Weeks

9:15 am - 9:45 amExecutive Update: A Vision for the Future

Raised in an Italian-American family with a dad who was an entrepreneur, John Pagliuca grew up understanding the challenges and rewards of owning your own business. As SolarWinds MSP General Manager, John will kick off this day of learning by sharing how the vision, direction, and new developments within SolarWinds MSP have been strategically outlined to support the growth of today’s MSPs.

Speakers: John Pagliuca

9:45 am - 10:45 amKeynote - Fearless Leadership

Carey shares her fascinating experience operating in one of the world's most challenging environments—an aircraft carrier—to illustrate how success in business can be found even in the most difficult of places. As the first-ever female F-14 Tomcat Fighter Pilot in the U.S. Navy, she will discuss how to be a fearless and adaptable leader amidst market changes and evolving customer needs. Her mastery of these fundamentals can help your business triumph in this high-risk, fast-paced world.

Speakers: Carey Lohrenz

11:00 am - 11:30 amMSP Strategic Roadmap

In today’s dynamic IT world, you are faced with challenges every day—you must expand your IT services offerings to win new customers, protect those customers from an ever-changing array of security threats, and operate your business with greater efficiency to stay competitive. Attend this session to learn how the breadth and strength of the SolarWinds MSP product portfolio can help you tackle these challenges head-on.

Speakers: Greg Lissy, Chris Reid

11:30 am - 1:00 pmMSP to MSSP - Panel Discussion

Joe Panettieri will talk with managed services security experts about the challenges MSPs are facing in meeting their customers’ growing demands as layered security becomes less of an option and more of a standard. Hear these MSSPs’ journeys, their growth strategies, and how security services play a pivotal role in the future of the industry.

Speakers: Jeff Young, Joe Panettieri, Susie Cummings, Louwki Coetsee, Sean Vojtasko

2:00 pm - 2:45 pmN-central Product Deep Dive

Join this session for a deep dive on N-central. Chris will discuss new features and services coming to the N-central platform, and take a look at some specific product features and functions that will help you evolve your business.

Speakers: Chris Reid

2:00 pm - 2:45 pmRMM Product Deep Dive

Join this session for a deep dive on the Solarwinds MSP Remote Monitoring & Management (RMM) Roadmap. In this session, Sara and Brian will discuss new features and services coming to the RMM platform, and take a look at some specific product features and functions that will help you evolve your business.

Speakers: Sara Foley, Brian Mackie

2:45 pm - 3:30 pmBusiness Session - Tek Talks: The MSSP Evolution

In this dynamic session, you’ll hear from MSSP powerhouse The Tek about the managed security services landscape and the opportunity it brings for all MSPs. Rick and Joey will talk about how to capitalize on this evolution at a pace that’s right for the individual MSP—and their business.

Speakers: David Weeks, Rick Miller, Joey Costa

2:45 pm - 3:30 pmTechnical Session - Backup Product Deep Dive

Join this session for a deep dive on Backup. In this session, Eric will discuss new features and services coming to the Backup platform, and take a look at some specific product features and functions that will help you evolve your business.

Speakers: Eric Harless

3:45 pm - 4:30 pmBusiness Session - Fueling Business Success with Automation

As the market for managed services matures, the opportunity is bigger and more profitable than ever—but the competition is also stronger. In order to grow their business, or even maintain their current levels of profit, MSPs need to adapt their sales strategy to match the current dynamics of the IT market. How do you position your sales organization? How do you price your services? Jordan Silva of Integration Technologies Inc., will take on these questions and present insights on what sales and pricing success looks like in today’s market.

Speakers: David Weeks, Jordan Silva

3:45 pm - 4:30 pmTechnical Session - Integrated Backup Product Deep Dive

Join this session for a deep dive on Integrated Backup. In this session, Eric will discuss new features and services coming to the Integrated Backup platform, and take a look at some specific product features and functions that will help you evolve your business.

Speakers: Eric Harless

4:45 pm - 5:25 pmCurrent State of Security: 10 steps to a Proactive Security Model

The security paradigm continues to evolve. The adversaries, the threat models and the motivations continue to adapt. In this session, we will discuss the 10 steps you can take to make your customers more secure and how you can create or expand a successful security program.

Speakers: Tim Brown

5:25 pm - 5:40 pmResources to Help Your MSP Business Succeed

Let Susan Kostbar share with you resources that help MSPs succeed in business. With access to tools, advocacy programs, exclusive events, training, and specialized communities, CompTIA is the pre-eminent channel organization.

9:15 am - 10:15 amKeynote - Cybersecurity and Ethical Hacking

MSPs are about integration and simplifying things for your clients. But first, you have to see the big picture, know the enemies, and understand how it works before deploying solutions. In his keynote session, Bryan Seely addresses how he started as a hacker in the industry, real-world remediation tips, and business opportunities in cybersecurity.

Speakers: Bryan Seely

10:45 am - 11:30 amBusiness Session: Onward and Upward: Looking Beyond the Roadmap

After the business leaders give their updates, how do we go further? What do you find when you delve deeper into the product labs? Go beyond the roadmap with Dave Sobel, leading MSP expert and technology visionary, to hear his thoughts about where the evolution of the industry is leading and what ideas are being discussed as we consider the future.

Speakers: Dave Sobel

10:45 am - 11:30 amTechnical Session - Boosting Efficiency – MSP Manager Overview

Learn how to boost your team’s efficiency and easily manage customer service with integrated ticketing, tracking, and billing capabilities. Brian will walk you through the features and benefits of this management solution, offered through a user-friendly single pane of glass, that gives you everything you need in one place.

Speakers: Eric Anthony

11:30 am - 12:15 pmBusiness Session - Close the Sale and Increase Your Margins – Panel Discussion

During this session, we will explore how successful service providers have developed their organizations to make the sell based on their value rather than price, ensuring they do not compromise on quality and growth. This will be an interactive panel session, where the audience will drive the conversation.

Speakers: David Weeks, Eric Rockwell, Justin Cameron, Jim Wilson, Doug Grimm

11:30 am - 12:15 pmTechnical Session - Quantifying Risk – a Risk Intelligence Overview

A web-based console that enables MSPs to quickly and easily find at-risk data in their customers’ networks, Risk Intelligence discovers where vulnerabilities are and calculates the financial liability of a potential data breach. Jamie will walk you through the features and benefits of this risk assessment tool and help you understand how cybersecurity is a sound business investment, not a vague IT expense.

Speakers: Jamie Smith

1:15 pm - 2:00 pmBusiness Session - Managing Customers for Long-Term Retention

Keeping customers engaged and happy is critical to long-term success. In this session, Kevin will share his experiences developing customer retention strategies and instituting programs and processes designed to engage and grow customer relationships.

Speakers: Kevin Kirkpatrick

1:15 pm - 2:00 pmTechnical Session - You’ve Got Mail: Email Security and the MSP

Join SpamExperts founder Sam Renkema as he unpacks mail protection and its subsequent effects on the SolarWinds MSP portfolio. He will take a look at how email security solutions, deployed in the cloud or on-premises, will help you evolve your business.

Speakers: Sam Renkema

2:25 pm - 3:15 pmGDPR - Compliance as a Service

First it was "monitor all the things," then it became "secure all the things," and now we find ourselves at "defend all the things." Join us for our event’s closing session with Ian Trump, CTO of Octopi, as he delves into issues confronting MSPs today. He’ll provide in-depth coverage on how to develop "Compliance as a Service" to meet today's demands.

Speakers: Ian Trump

*Agenda may be subject to change




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Join us at Empower MSP Orlando.






Event Pass Only


Passes are fully refundable up until August 31, 2017.
Cancellations made after September 1, 2017 are NON-REFUNDABLE


  • Who should attend Empower MSP Orlando?
    The short answer is anyone who works for or owns an MSP! In addition to the business-focused general sessions and keynotes, you can choose the breakout sessions that are best suited to you. So whether you’re technical, a CEO, or perhaps a bit of both, you can take away great knowledge to empower your business and career.
  • I’m not a SolarWinds MSP customer yet. Can I still attend?
    Sure! We’d love to see you there. Our educational sessions are perfect for any MSP looking to learn strategies that enhance business or technical performance. Contact us at [email protected] for more information.
  • What is the deadline for securing accommodation at the Renaissance Orlando at SeaWorld at the group rate?
    To make the most of the discounted SolarWinds MSP group rate of $199 per night excluding local taxes and resort fee bookings must be made before October 4, 2017 - subject to availability.

    This is currently SOLD OUT. Please see the alternative hotel nearby: Residence Inn Orlando at SeaWorld
  • What is the cost to attend?
    Event pass: $399.00
  • What does the Event Pass include?
    The Event Pass enables delegates access to all conference sessions*, breakfast and lunch both days, and entrance to the Empower MSP Party on Thursday, October 26, which includes food and drinks.

    *Invite-only sessions require an invitation to attend.
  • What is not included in the Event Pass?
    Travel costs and accommodation are not included in the Event Pass.
    We have a small number of rooms available for delegates on a first come, first served basis at the agreed rate of $199 per night excluding local taxes and resort fee.

    Rooms can be booked online here.
    For best prices, or to extend a stay please contact the hotel at +1 407-351-5555  or +1 800-266-9432 referring to Empower MSP Orlando 2017 stating you are part of the SolarWinds MSP group.
  • Can I bring my spouse or a partner to the event?
    Sure! If you would like to bring your spouse or partner to the Empower MSP party on the Thursday night, then you can purchase a Party Pass for $100. Please note that Party Passes do not cover any other part of the conference.
  • Can I be a speaker at Empower MSP in Orlando?
    If you are interested in speaking at this year's event we'd love to hear from you. Please contact [email protected].