Unfortunately, many IT terms and concepts can be confusing if you don’t have a technical background. Products intended for consumer or home use are often promoted using words similar to those for professional IT products—which in reality are very different.
Managed service providers (MSPs) come in all shapes and sizes. Many begin by offering break/fix services; when someone’s IT breaks, these IT service providers reactively try to fix the issue. This is a purely reactive model. On the other end of the spectrum are businesses providing fully managed services.
Whether you find yourself lost in a sea of legacy backup systems or struggling to scale as your business grows, data protection can get sticky. In Five Common Data Protection Problems: How Leading MSPs Solved Them, you can learn from the lived experiences of some of our award-winning managed IT services providers.
We know. Sales and marketing can feel like busywork that takes you away from your billable tasks. It would be so much simpler if customers called and asked for the services they needed on a regular, steady basis.
To keep business flowing and achieve your revenue goals, you have to put yourself out there, and do some selling.
This short e-book accompanies the 60 Minute GDPR Fast Track course online, presented by Ardi Kolah. Combined these tools keep all things GDPR at your fingertips.
As an MSP, your clients expect you to keep them safe from cyberattacks. Even if you aren’t a full-fledged MSSP, they will likely call you first after a successful attack. It’s important for your business that you know how to handle an attack throughout the full life cycle.
In part one of our Indications of Compromise series, we discussed the Lockheed Martin Cyber Kill Chain® framework, which breaks down the phases of malware exploitation. Once you understand the full life cycle, it’s time to get into the nitty-gritty of cyberdefenses.
In the previous two parts of this series, we went over the phases of a malware attack and the ways patching and antivirus can potentially help reduce exposure.
Unfortunately, even the best preventive security defenses can fail from time to time. Sometimes vulnerabilities are discovered before a patch can be issued or a malware variant occurs that antivirus can’t detect. It happens.
If you have been following along through the Indications of Compromise series, then you already know quite a few techniques designed to help you prevent malware infection for your clients. However, there’s no silver bullet in cybersecurity.
Technology professionals are increasingly expected to provide at least a basic level of cybersecurity protection for their users. Yet what constitutes “basic” has changed over the years. With cybercriminals continuing to evolve their attack methods, businesses should deploy several layers of protection to reach this basic threshold (or a more advanced threshold).
Your customers expect professionalism, so MSPs should be using professional tools to get the job done. When shopping for a service desk or remote access tool, try to evaluate the software across eight dimensions to help ensure picking software that speeds up productivity rather than slowing it down.
Whether you’re just starting out in the IT service business or you’re trying to expand, we can give you some tips to choose the right tools, making your life easier and your business more successful.
Tickets are not enough. According to Karl Palachuk, noted managed services speaker and author, there must be planned structures for technician work prioritization for profitability and effective client service to take place.
The prioritization of technician work strengthens client relationships and opportunities for profitability.
Technicians are at the heart of your business, making the management of their workflow essential to productivity and profitability. Our team taps the knowledge of Karl Palachuk, noted managed services speaker and author, in the final part of our three-part eBook series, Managing Technicians in an MSP Business.
Backup is a familiar function; it’s been around for what seems like forever. But if your “tried and true” approach has you clinging to outdated assumptions, it may be time to rethink your philosophy. Our eBook is here to help you break free from your hardware hassles and give you a fresh look at the benefits of a cloud-first backup solution.
"On March 7, 2017, WikiLeaks began its series of leaks on the US Central Intelligence Agency (CIA), code-named “Vault 7.” On April 14, 2017, the Shadow Brokers hacker group leaked an NSA-created vulnerability dubbed EternalBlue.
Backups and recovery go hand in hand; backups are useless if they can’t be recovered. But with thousands of databases and limited resources, you simply can’t run test restores on them all.
For IT professionals, protecting confidential or regulated data, managing vulnerabilities, and demonstrating the value of these activities can be a major challenge. This guide, designed specifically for IT professionals, introduces risk intelligence and offers the essentials to help protect your company from a data breach.
It has become commonplace to say that the state of cybersecurity has changed. It’s true—cybercriminals continue evolving their methods of attack. It’s not just malicious actors you have to worry about either—with the world growing more interconnected, it’s more likely than ever that insiders will accidentally cause a data breach.
One of the open secrets of IT is, while most organizations back up their data, very few actually test to determine if those backups work. This consists of two parts: backup verification and restore verification. Of the two, backup verification is easier, and restore verification is more neglected.
