Data breaches cause havoc for clients and leave a path of reputational damage, untold business risks, and high-cost remedies that take time to implement. Even if you are not in the security business, your clients expect you to protect them from security breaches.

In an increasingly regulated and hostile internet environment, companies (and their IT staff) are often forced to move at a pace dictated by cybercriminals. In the face of this, it can be challenging for managed service providers (MSPs) to protect confidential or regulated data, manage vulnerabilities, and demonstrate the value of these activities to their customers.

As an MSP, it’s important to understand trends in cybersecurity. We surveyed 101 companies across Singapore and Hong Kong about their top cybersecurity challenges and practices to better understand security breaches, technology management challenges tech pros face, and expected security budget changes in the near future.

Every year, SolarWinds MSP partners with The 2112 Group to research the health of managed services and the forces shaping the market. This whitepaper summarizes our findings.

Read it to find out: 

In 2019, we partnered with The 2112 Group to research the health of managed services and the trends shaping the North American market. With 97% of respondents offering some form of recurring-revenue managed services, the health of the market is strong.

Download the whitepaper to find out:

•    The current state of the IT channel

In 2019, we partnered with The 2112 Group to research the health of managed services and the trends shaping the European market. With 97% of respondents offering some form of recurring-revenue managed services, the health of the market is strong.

Download the whitepaper to find out:

•    The current state of the IT channel

Growing midmarket companies face a host of technological challenges. Understanding the trends in how they are addressing those challenges can help give you a competitive edge in the market. In this study, SolarWinds partnered with International Data Corporation (IDC^®) to discover the challenges midmarket companies face in terms of cybersecurity.

Are you prepared to quickly get back up and running after your data is lost? If you’re only using Office 365^® to store your data and don’t have a good backup solution, the answer is no. A good cloud-first backup solution is essential to smoothly restore business continuity for your clients after a crisis.

In business-to-business (B2B) sales, taking a consultative approach leads to a win-win for you and your customer. So it’s important to get to know your customers and their needs first before giving them the hard sell right off the bat. Read our eBook to learn:

MSPs operating under a proactive services model know the benefits—like better prediction of revenue, higher-quality service, and ability to plan ahead, just to name a few. But if you’re transitioning into a proactive services model, you may not experience these benefits if you’re not using the right tools.

As an MSP, you’re a high-value target for cybercriminals. They know you have insider access to applications, devices, networks, and sensitive data for multiple businesses, so one successful hit against you compromises your customers. Since your job is to keep your customers safe, you need to use strong password policies within your own team to reduce risk.

With the rise of cyberattacks against MSPs, cybersecurity has never been more important to your business. Following best practices for password security can help make you and your customers harder to hack–potentially saving you time and money.

As a growing MSP, the last thing you want to deal with is a security breach in your own network and systems. Your security is interlinked with your customers, and a security breach could cost you revenue, customers, and your reputation. Help protect yourself and your customers by focusing on security within your own business.

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Documentation isn’t as exciting as the thrill of solving complex IT problems, but without it your MSP could be far less profitable than you’d like. Consistent, efficient documentation helps you provide quality support and faster resolution times for customers with unique needs who may have to deal with different IT technicians.

If your SMBs don’t seem to care about their backup solution, change the conversation to one about data protection to help increase recurring revenue. Painting a picture of the cost to your customer’s business if the worst should happen can help drive your customer to sign up for proactive, managed data protection services.

As an MSP, managing Macs doesn’t have to be hard. With the right tools, you can easily monitor, manage, and protect Mac devices from the same dashboard you use to manage Windows machines and servers. 

In this eBook, you will learn:

Don’t leave your endpoints vulnerable to attack by using remote administration tools like Remote Desktop Protocol (RDP). SolarWinds^® Take Control avoids the vulnerabilities inherent in RDP-based solutions by routing traffic through an intermediary that is much harder for hackers to penetrate.

Free product trial periods can be fun—but they can also be short. It’s hard to know in that brief period whether the product will stand the test of time. If it does, it will be a great asset that scales with your business as it grows. If it doesn’t—you’ll likely end up frustrated and looking for another solution soon. 

Securing privileged credentials without a password management solution can be time-consuming, difficult, and inefficient. But Solarwinds^®️ Passportal is designed to make it easy, efficient, and profitable.

As a small, two-person shop, AttentiveIT places a premium on efficiency. They want any solution they roll out to be easy to implement and provide immediate value to their business and their customers.

This guide was designed to walk you step-by-step through the process of recoverability testing with SolarWinds^® Backup, our cloud-first solution built to help with your backup and recovery needs. With virtualization technology and an easy-to-use-interface, there’s no need to put recoverability testing on the back burner.

Email is baked into the DNA of modern business. It’s also a carrier for malicious software and web links that can bring down entire enterprises.

Make things more difficult even for the determined attackers with SolarWinds Mail Assure — it provides an additional line of defense for Office 365’s cloud-based email system.