Resources eBooks

Businesses are increasingly turning to cloud services for their critical business operations, and Microsoft 365™ is quickly...

Microsoft 365 is fast becoming the de facto standard for business email communications.

Over time, the IT world has grown increasingly complex.

Many sophisticated cybercriminals target small- and medium-sized businesses (SMBs).

Earning new customer business is hard work—so don’t let it go to waste by starting out on the wrong foot.

Are you prepared to quickly get back up and running after your data is lost?

In business-to-business (B2B) sales, taking a consultative approach leads to a win-win for you and your customer.

MSPs operating under a proactive services model know the benefits—like better prediction of revenue, higher-quality service,...

As an MSP, you’re a high-value target for cybercriminals.

With the rise of cyberattacks against MSPs, cybersecurity has never been more important to your business.

As a growing MSP, the last thing you want to deal with is a security breach in your own network and systems.

If your SMBs don’t seem to care about their backup solution, change the conversation to one about data protection to help...

As an MSP, managing Macs doesn’t have to be hard.

Don’t leave your endpoints vulnerable to attack by using remote administration tools like Remote Desktop Protocol (RDP).

Free product trial periods can be fun—but they can also be short.

As an MSP, you want to provide your customers with the best defense against cybersecurity threats.

Selling backup doesn’t have to be so hard.

When ransomware or disaster strikes, your customers will inevitably call you.

Automation is the solution great Managed Service Providers (MSPs) use to free up time spent on repetitive tasks.

In an increasingly regulated and hostile internet environment, companies (and their IT staff) are often forced to move at a...

Unfortunately, many IT terms and concepts can be confusing if you don’t have a technical background.

Managed service providers (MSPs) come in all shapes and sizes.

Whether you find yourself lost in a sea of legacy backup systems or struggling to scale as your business grows, data...

We know. Sales and marketing can feel like busywork that takes you away from your billable tasks.

This short e-book accompanies the 60 Minute GDPR Fast Track course online, presented by Ardi Kolah.

As an MSP, your clients expect you to keep them safe from cyberattacks.

In part one of our Indications of Compromise series, we discussed the Lockheed Martin Cyber Kill Chain® framework, wh

In the previous two parts of this series, we went over the phases of a malware attack and the ways patching and antivirus can...

Unfortunately, even the best preventive security defenses can fail from time to time.

 If you have been following along through the Indications of Compromise series, then you already know quite a few techniques...

Technology professionals are increasingly expected to provide at least a basic level of cybersecurity protection for their...

Your customers expect professionalism, so MSPs should be using professional tools to get the job done.

Whether you’re just starting out in the IT service business or you’re trying to expand, we can give you some tips to choose...

Tickets are not enough.

The prioritization of technician work strengthens client relationships and opportunities for profitability.

Technicians are at the heart of your business, making the management of their workflow essential to productivity and...

Backup is a familiar function; it’s been around for what seems like forever.

This guide was designed to walk you step-by-step through the process of recoverability testing with SolarWinds® Backup, our cl...

Backups and recovery go hand in hand; backups are useless if they can’t be recovered.

Making the shift from VAR to MSP will have you assuming responsibility for your customer’s entire IT environment, and that...

Despite all the measures you take to avoid a disaster, you must assume that a disaster will happen.

Data breaches cause havoc for clients and leave a path of reputational damage, untold business risks, and high-cost remedies...

Managed services continues to be a high growth market, mostly due to the reliance of SMBs on their IT infrastructure without...

The most successful MSPs focus on providing an outstanding experience for their customers.

“For many years, the enterprise has been a primary focus for the cyberadversary, but this is changing.

An ounce of prevention is worth a pound of cure, especially on the road to backup and recovery.

For IT professionals, protecting confidential or regulated data, managing vulnerabilities, and demonstrating the value of...

The goal of every MSP should be predictability.

When an IT incident occurs, two important tools can help tell the story.

The General Data Protection Regulation (GDPR) is designed to further the protections around the privacy and integrity of...

Backup and recovery matters more than ever.

Managed services continues to be a high growth market, mostly due to the reliance of SMBs on their IT infrastructure without...

For msps, the small and mid-size business (smb) market is just the tip of the iceberg.

Increasingly, email has become “the” critical business service.

Can a piece of software increase your cash flow and profits?

Think of selling disaster recovery like selling insurance.

Disaster recovery scenario planning begins with identifying potential business interruption events.

In the early days of starting an IT business, it’s tempting to grab every potential client and assignment in the pursuit of...

Some say chivalry is dead — the code of honor followed by knights of yore as they protected their kingdoms. We know better....

As the basis for so much daily business communication, email is a mission-critical service for many business people.

It’s an all too familiar occurrence for businesses today: something goes wrong – from the simple accidental deletion, to the...

Savvy and sophisticated MSPs are always looking for ways to add additional value to their offerings and engagement with their...

An approach that will buy you the time you need.

Take a look at these surprisingly common “schoolboy errors,” and see if your MSP business may be guilty of making these...

In an increasingly regulated and hostile Internet environment, Managed Service Providers (MSPs) are forced to move at the pace...

Establishing an effective IT security system is a complex undertaking made even more difficult by the threat of new and...