ResourcesSolarWinds Remote Management Academy Foundations

Free Training and Certification

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RMM Academy Foundations certificate

Become a Certified RMM Specialist

Take our FREE training course and become a SolarWinds® MSP Remote Monitoring & Management (RMM) Certified Specialist.

Academy Foundations is an introductory training session for the RMM platform. Learn how to navigate the Dashboard, deploy agents, and configure features with ease. With a few minutes of instructruction, you will learn how to use the RMM dashboard. The session concludes with an assessment and MSP RMM Specialist certification.

 

Online Assessment and Certification

The course is offered several times.  Please register for the date and time that works for you.

After registering you will receive a confirmation email containing information about joining your training session. 

 

 

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Feature Training

The Service Desk Academy Foundation Certificate

Service Desk Academy Foundations

We know you are an awesome technician, now you need to understand how to run your business more efficiently. To do so, you must implement the proper tools to begin to organize your business!! Join us for the latest Solarwinds MSP Tech Series covering our ServiceDesk solution. Once complete, you will understand the following:

  • How to integrate Remote Management with Service Desk
  • The End User Portal
  • Control Panel tab navigation
  • How to refresh your Remote Management integration with Service Desk
  • Adding/ Linking Staff Agents
  • 6 ways to create a support ticket
  • Settings Menu
  • Life Cycle of a Ticket - From open to close to Invoice

Improve business process and efficiency using Service Desk!!