Your success is our priority

We’re committed to helping you grow—and sustain—your MSP

Customer Success

Your Journey

Helping you reach your goals—whatever those may be

Your Journey

We’re not doing our job if we’re not helping you do yours effectively and efficiently—that’s why we’re strengthening and expanding our Customer Success program.

With more than 100 people whose sole job is to support you, we strive to provide you with outstanding onboarding and excellent ongoing customer support. Customer Success also offers resources to help you improve and scale your business—no matter what stage you’re in or where you want to go.

Your Support Team

Improving your experience every single day

With You Every Step of the Way

Offering support that grows with you

Grows with you

As your business grows, so will your needs. Our customer support managers can answer any questions you may have, but in time you may find you need more personalized support.

That’s where our customer success managers come in. We’ll assign one to your account to check in with you monthly, discuss industry trends, and provide tailored advice to help you navigate the market. As the needs and complexities of your MSP continue to grow, we’ll assign your account a major account representative too.

No matter where you are in your business journey, we’re invested in your success. We want to provide the tools and resources you need to advance, develop, and succeed—when and how you need them.

Want to Accelerate Your Pace?

Make the most of our free programs and resources

Customer Success Center

A hub dedicated to providing partners with easy access to timely, relevant tools and resources.

SolarWinds MSP Institute

An on-demand learning portal created to help you drive efficiency, direction, and growth in your business

SolarWinds MSP Head Nerds

Your advocates—experts who help solve the problems that keep you up at night through online training, intensive boot camps, and office hours.

Live Webcasts

Valuable industry insights to help you reach your goals and navigate the ever-changing IT landscape—all while keeping customers monitored, managed, and safe.

Blogs

A source for the latest information and topics affecting the MSP industry and customers.

Forums

A place for you to talk to your peers and our staff about the topics that matter to you most.

Testimonial

testimonial

I have worked with SolarWinds MSP for years and one thing has always remained the same: their dedication to helping me work on my business rather than in my business. From my account managers to the Head Nerds and now with Customer Success, you can tell their goal is to help me succeed. They are not just a great vendor—they are a great business partner.

David B. Rounds
CEO, NetEffect