Remote Network Monitoring Software
Top MSPs rely on remote network monitoring software solutions that enable them to deliver premium IT services to the widest possible client base in the most efficient way. Though cybersecurity threats are ever present, MSPs are seeing positive impact across the industry because of a growing sense of urgency by their clients to invest in security tools.
Using a collection of piecemeal solutions will consume significant amounts of time and resources when it comes to remotely monitoring and managing IT infrastructures. For this reason, SolarWinds MSP (formerly LOGICnow) offers MSP RMM, a single comprehensive platform that incorporates device management, data backup, layered security and more so that MSPs and IT professionals can support their clients with industry-leading solutions.
What to Look for in a Remote Network Management Tool
Successful MSPs invariably utilize fully integrated, state-of-the-art remote network monitoring solutions that allow them to:
- Centrally manage, monitor and control client devices
- Deliver automated services in the most efficient, proactive, scalable and tech-friendly ways possible
- Display client networks on dashboards (or preferably a single console) fast and with sufficient functionality to demonstrate quick value
MSP RMM from SolarWinds MSP offers all of these critical support solutions in one unified remote network monitoring and management system. This attention to detail and clear vision about how best to serve our MSP customers are the critical factors that set SolarWinds MSP apart from other solution providers.
MSP RMM Benefits
MSP RMM offers an array of benefits, including:
- Easy setup
Because MSP RMM can be set up in a snap, MSPs can start monitoring client networks in minutes without jumping through complex, elaborate installations and convoluted wizards. This also helps your clients avoid high initial setup costs typically associated with on-site network monitoring hardware and software.
- True remote monitoring
MSPs can remotely connect to and monitor multiple IP-enabled devices and one or more client sites, even through firewalls. All connections are highly secure, with little impact on bandwidth.
- Centralized dashboard
Using different consoles to work with multiple pieces of software wastes time and energy. To promote efficiency, MSP RMM makes the most comprehensive set of tools available using a single dashboard.
- Cross-platform support
Unlike other solutions that are limited to a single OS, MSP RMM works with devices running Microsoft Windows, Mac and Linux operating systems. MSP RMM also integrates with virtual (VMware) and cloud (Azure and AWS) infrastructures, giving MSPs greater flexibility and adaptability to a wider range of clients.
- Mobile device management
Active discovery enables MSPs to avert potential compromises to client networks. MSP RMM automatically discovers mobile devices as they enter a client’s network and monitors their activity. MSPs can dig even deeper to obtain a device’s MAC addresses, operating system, IP address and hostname.
- Multiple layers of security
Patch management, managed antivirus software and web and email protection all work in concert to defend against current and emerging malware threats, patch system vulnerabilities in real time and safeguard users from visiting malicious websites that can harm company devices.
- Managed online backup
MSPs can expand their service offerings and deliver additional value to their clients by offering fully hosted backup services for devices, servers and workstations. Data can be backed up locally at the client site or to one of our geographically dispersed data centers, all of which comply with either SSAE or ISO standards and guarantee 99.999% uptime.
With MSP RMM, MSPs can automate and remotely monitor routine network and software tasks while focusing on more immediate needs that deserve their attention. Examples of tasks that can be run without MSP involvement include installing service packs and patches, defragging drives, downloading and installing applications, resetting passwords and cleaning temp files.
MSPs can expand the number of automated tasks by using MSP RMM to execute scripts. MSPs can write their own scripts or leverage the extensive scripts in the SolarWinds MSP library to suit their unique requirements. Scripts can be as simple as restarting a stopped service or as complex as configuring an entire server. Scripts can be executed automatically or run on-demand.
MSP RMM provides all the tools in a single console for monitoring single or multiple devices, applications and client sites at the same time. Multitasking has never been easier or more efficient. Best of all, managing more clients with more efficiency translates into higher profits for your company.
- Status reports
MSPs can generate real-time network status reports and gain unparalleled insight into client IT environments. Obtaining a deep view of a client’s infrastructure enables MSPs to stay on top of customer networks, spot current and potential risk trends and take proactive steps to sidestep issues that can impact their customer’s business and expose them to downtime.
- Alert notifications
MSP RMM alerts MSPs as soon as a system fails or a device reboots, so that appropriate action can be taken to ensure that the device is operating at peak efficiency.
- Proactive safeguards
MSPs can spot and remediate small issues before they escalate into larger problems, without impacting business processes or interrupting users.
- Support for your brand
MSPs can strengthen their company’s visual relationship with clients by branding their company logo on MSP RMM tools.
MSP RMM Network Monitoring Advantages
In addition to the benefits mentioned above, MAX Remote Management delivers advantages that have been designed with MSPs in mind:
- Generate higher, predictable margins to increase profits and business valuations.
- Reduce service delivery costs in significant and measurable ways.
- Automate key services in order to focus on more pressing issues such as growing your business.
- Respond quickly to client needs without having to be on site.
- Reduce the number of emails and calls to the help desk.
- Scale your service offerings without adding staff or spending on infrastructure costs.
- Maintain predictable costs for onboarding and managing clients.
- Expand IT offerings to open new opportunities for cross-selling and upselling within your client base.
Experience for yourself how our remote network monitoring software can help you set yourself apart as a leading MSP. Start a free trial of MSP RMM today!
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