Remote Monitoring Techniques
As long as there are hackers intent on breaching corporate networks, organizations will rely on managed service providers (MSPs) to offer secure and comprehensive remote monitoring services. The havoc caused by malware and other online attacks can have a devastating effect on business operations, affecting uptime, productivity, profitability and reputation. And if a breach causes sensitive information to be stolen, the impact can result in litigation and heavy fines.
In light of today’s evolving cyber threats, the adaptive remote monitoring techniques delivered by a dependable and trusted MSP can give companies the protection they need at a cost they can afford.
Remotely Securing a Client Network
MSPs can remotely monitor and address issues proactively before they impact a client’s business operations. Here are some essential remote monitoring techniques MSPs can use to protect their customers:
- Spot a potential virus? MSPs use antivirus applications to isolate the malware quickly before it can cause any damage. They can then make updates to the antivirus application so that it recognizes similar threats in the future.
- Servers and workstations suffering from lackluster performance? MSPs conduct preventative maintenance such as disk and registry cleanups and system defragmentation to streamline client systems.
- Having login or device issues? MSPs are able to remotely manage passwords and monitor all computers and mobile devices on a client network.
- Is a computer or server suspended (hanging)? MSPs can reboot computers, servers and workstations so that business operations continue unabated and without losing valuable time.
Remote monitoring techniques offer a proactive approach that allows MSPs to monitor critical system processes on a 24/7/365 basis. Adding remote management to their service offerings gives MSPs a clear-cut, cost-effective strategy for delivering services with efficiency and high return.
With the right remote monitoring tools, MSPs can become a trusted partner to their clients. So how do you know what the right tool is for your company, technicians and clients?
Remote Monitoring Software From SolarWinds MSP
MSP RMM from SolarWinds MSP (formerly LOGICnow) is designed with MSPs in mind. It provides the most comprehensive set of remote monitoring techniques and tools available for monitoring client sites — all from a single dashboard. With MSP RMM, MSPs can increase their productivity by monitoring various workstations and multiple clients simultaneously, without having to jump from one console to another.
MSPs can also fix issues quickly — often before clients are aware that a vulnerability exists. Here are just a few of the tools that MSPs can offer their clients through MAX Remote Management:
- Remote device, server and network control
- Patch management
- Software deployments
- Asset and inventory tracking
- Web protection
- Prescriptive data analytics
- Data breach risk intelligence
- Managed antivirus
- Automated monitoring and maintenance
- Backup and disaster recovery
- Mobile device management
Remote Control and Monitoring for MSPs
Remote monitoring capabilities mean you no longer have to spend hours traveling to client sites to fix IT issues that can be managed from your own office. MSPs can use this recovered free time to onboard new clients and manage more systems without having to hire additional staff. MSPs also save additional costs by eliminating the need for transportation, lodging and other ancillary costs associated with visits to client sites.
As companies become more energy conscious, MSPs can help their clients save money and become more environmentally friendly at the same time by shutting off computers after hours and on weekends. Some case studies show that by taking this simple step, cost savings can add up quickly. In a company with 200 computers, turning off all the computers outside of business hours would save companies roughly $15,772 a year in energy costs.
Patch Management and Software Deployments
Hackers typically look for the easiest way to breach a network. They know what holes exist in operating systems (OSes) and software applications, and they specifically seek out systems that haven’t been recently updated with newer security protocols. From your client’s viewpoint, keeping systems current is a never-ending task — especially for environments that run a mix of OSes and applications.
Using MSP RMM, MSPs can update Microsoft service packs, Mac OS applications, Microsoft Office and Mac applications, Adobe applications, web browsers, Java and more. Patch management can be applied to individual or multiple computers, either automatically or manually.
Patch management doesn’t stop there. MAX Remote Management also allows MSPs to easily deploy, install, repair and uninstall software applications remotely on one or more machines.
Some customers have more challenging requirements that require:
- Applications to be distributed to many systems based on user requests
- Different software applications to be deployed to users who change departments or roles
- Applications to be provided to temp workers and visitors for a specific period of time
Challenges like these become a simple point-and-click exercise for MSPs who use MAX Remote Management.
Remotely Track Network Assets and Inventory
Clients often need MSPs to keep tabs on their hardware and software assets across a department or throughout their organization. Tracking these devices manually is cumbersome and consumes significant amounts of manpower.
MSP RMM automates this labor-intensive chore by delivering the following MSP-friendly remote monitoring features:
- Scan systems periodically to gather information about hardware and software
- Store the collected information in a central location for easy access
- Monitor warranty details about hardware assets
- Manage software licenses and track information such as vendor name, installation date, version date and installed patches
- Run comprehensive reports on hardware, software inventory and license compliance
- Detect non-compliant and rogue applications on computers and the network
- Generate software-metering reports to gauge application usage
Each time a hardware device is added to or removed from the network, MSP RMM alerts you to the change by sending an email notification. Email notifications are also sent when a non-compliant application is detected or the over-subscription of an application requires the client to purchase more licenses to fall back into compliance.
Web protection enhances a client’s security posture by preventing employees from accessing websites that are prone to malware. Safeguarding web access enables companies to assess their true bandwidth requirements. This helps them to purchase the right amount of resources without wasting money on unnecessary additional bandwidth.
Web protection can also deny employees access to bandwidth-hungry sites. Doing so frees up bandwidth to boost the performance of business applications and network resources. Web protection also increases employee productivity by denying access to recreational, non-business and non-productive sites, such as those used for gaming, social networking and instant messaging.
Layered Security and Monitoring
Layered security combines multiple security controls to protect computing and network hardware, resources and data. Assuming that every hardware device, software application and network are vulnerable to a malware attack, each security layer focuses on a different area to offer a better chance of stopping intruders than using a single solution.
Together, the different layers of remote monitoring security techniques from SolarWinds MSP form a bullet-proof perimeter of protection to deliver unparalleled security for MSPs and customers alike. With MSP RMM, you can stop using disparate security solutions from multiple vendors and enjoy the efficiency and productivity that comes from accessing a single solution.
Remote Monitoring and Management Solutions From SolarWinds MSP
Using MSP RMM’s remote monitoring techniques, MSPs can monitor client systems, deploy and patch software and updates across multiple customer devices and fix issues remotely as they arise before they impact a client’s business.
Find out how MSP RMM can bolster your services offerings. Start your 30-day free trial today!
About SolarWinds MSP
SolarWinds MSP delivers the only 100% SaaS, fully cloud-based IT service management (ITSM) platform, backed by collective intelligence and the highest levels of layered security. MAX products including Risk Intelligence, Remote Management, Backup & Disaster Recovery, Mail, and Service Desk – comprise the market’s most widely trusted integrated solution.
Deployed on millions of endpoints across hundreds of thousands of networks, the platform has the industry vision to define and deliver the future of the market. SolarWinds MSP provides the most comprehensive IT security available as well as LOGICcards, the first ever IT notification feature powered by prescriptive analytics and machine learning.
Our passion is helping IT professionals secure and manage their systems and data through actionable insights, rewriting the rules of IT.
For more information, contact us today.
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