Remote management services from managed service providers (MSPs) help companies acquire necessary IT resources without the cost of hiring a full-time staff.
The ever-changing complexities of the IT landscape, concerns about the high cost to implement and maintain on-premise IT infrastructure, and the fear that companies could fall behind if they fail to stay up-to-date with current technology trends are all fueling the demand for managed services.
Now, as we stand at the brink of entering the cloud era and the promise of highly automated infrastructures, IT complexities have reached the choking point. In a world where underlying IT systems have become exceedingly complicated and deeply embedded in every layer of business, the IT expertise required to manage this maze is either hard to find or comes with a hefty price tag.
Demand for MSPs Keeps Growing
And the statistics are there to back this up:
- A 2016 survey of more than 400 small businesses by Clutch, a Washington-based B2B analyst firm, finds that 69% of respondents hire at least one IT service provider.
- A recent study conducted by the consulting firm MarketsandMarkets predicts the MSP market will grow to $256.05 billion in 2018. The study further revealed that businesses can save 30 to 40% on their IT costs by switching to an MSP.
Formulating the Right Strategy
With the market for managed services growing — and the nature of the services demanded by client organizations evolving rapidly — the call for MSPs has never been louder.
However, building a successful MSP business is more than just technology. Successful MSPs know the importance of finding the best tools that can maximize their relationship with customers and grow their bottom line. MSPs that get the technology right, but botch the tools they select, will never reach their potential.
Finding the Right Tool
The following table lists various features to consider when looking for a remote management solution:
|
Feature |
Benefit |
Impact |
|
Remote access |
Provides remote MSPs with the same visibility and control as being onsite |
Ability to manage multiple customers remotely makes for efficient service delivery and higher margins |
|
Automated features |
Removes the human element when performing tasks |
Eliminates human error for efficient service delivery and higher margins by allowing MSPs to focus on other tasks |
|
Multiple tools |
Comprehensive IT services delivered across the spectrum |
Allows MSPs to market themselves as a one-stop shop and instills confidence in customers that nothing will fall through the cracks |
|
Universal access |
Allows machines to be monitored and managed from any location with an Internet connection. |
Services can be performed anytime and anywhere and issues can be addressed as soon as they occur |
|
Scalable |
Can expand current offerings without degrading existing services |
Grows as the market dictates without concern for capacity |
|
Lightweight |
Small or no footprint on customer machines |
No performance degradation with the customer’s network or computers |
Introducing MSP RMM from SolarWinds MSP
SolarWinds MSP (formerly LOGICnow) allows MSPs to grow their business by empowering them to manage multiple networks and servers using a secure remote desktop connection. MSP RMM enables MSPs to deliver unparalleled holistic IT services that align with customer business goals in a timely fashion at a consistent and attractive price. In this way, MSP RMM helps MSPs to adopt a solid business strategy that aligns with their vision.
With MSP RMM at the helm, your customers will be able to focus resources on core business strategies instead of ongoing IT management.
The Efficiencies of a Single Pane of Glass
Research show that when someone is interrupted, it can take as long as 15 minutes for them to refocus and become productive once again. Even the short time it takes to move from one console to another can translate into significant costs when accumulated over days, weeks, months and years.
To minimize interruptions, maximize focus and productivity, and keep customer relationships at their highest levels, MSP RMM provides an all-in-one web console that lets MSPs oversee every managed network and access any of MSP RMM's desktop-managed solutions from anywhere at any time.
By adopting MSP RMM as their solution of choice, MSPs can formulate and execute on a managed services strategy that allows them to manage multiple systems robustly, reliably and securely.
Six-in-One Desktop-Managed Solutions
MSP RMM provides unprecedented convenience by consolidating the following remote desktop-managed solutions into a single platform.
- Managed antivirus – SolarWinds MSP antivirus protection guards systems against the latest hacker attacks, worms and viruses. Antivirus scans can be run on-demand or scheduled to run automatically on designated dates and times to analyze thousands of potential threats that can clog a company’s bandwidth and steal confidential information. You can also configure SolarWinds MSP antivirus to send real-time alerts. For convenience, you can use a single point of contact to configure SolarWinds MSP antivirus on all workstations, laptops and servers.
- Monitoring – Always be in the loop with what’s happening on your client’s network. MSP RMM's monitoring software gives you insight so you can proactively deal with any issues. Fix problems in minutes to mitigate downtime and user impact.
- Web protection – Keep client networks safe from malware and malicious websites. Keep an eye on employee bandwidth use, reduce legal liability and improve productivity.
- Patch management – Automated patch management keeps software current, secure and efficient. Missing one critical update can turn a company into a “sitting duck.” MSPs can easily implement service packs, updates, and patches as well as configure settings all from a single console. Patch management is provided across disparate operating systems (Microsoft Windows, Macintosh, and Linux) in order for you to attract the widest customer base.
- Asset tracking – Follow all IT assets on managed networks. Configure hardware and update software in a snap. Receive alerts when new devices are added, streamline IT inventory and scan all machines.
- Remote control – In today’s 24/7/365 business world, IT fixes and repairs simply cannot wait. With SolarWinds MSP remote control, you can connect to customer locations at any time from any location to resolve issues and carry out maintenance. Robust security and encryption protect all sessions.
Significant Value Propositions
In addition, MSP RMM provides significant value propositions that enable you to:
- Fill the “skill gap” that exists in most organizations with top-notch IT solutions and responses.
- Ensure that customers receive optimum performance out of their technology over a longer time, maximizing their return on investment, productivity and satisfaction with your IT services.
- Keeps customer IT costs down, productivity high and systems tightly aligned with their business goals.
- Eliminate technology downtime for your customers.
- Optimize your customers’ computing and networking environments so they get the most from their IT investments.
- Provide a proactive IT strategy and roadmap to ensure that your customers’ future growth is supported.
Complete Layered Security
SolarWinds MSP provides total layered security for you and your clients:
- Proactively scan for the latest threats and monetize risk for key stakeholders so they understand the importance of investing in security.
- Shoot down viruses, suspicious devices and email-borne threats while incorporating the latest patches.
- Business continuity is paramount. If disaster strikes, recover in minutes with virtual servers and local backups.
That’s why it’s the most comprehensive solution on the market.
Pick MSP RMM
There are clear, enduring and expanding business opportunities for MSPs to deliver outsourced IT support and services to businesses of all shapes, sizes and budgets. However, running a profitable and sustainable MSP company takes vision, dedication, and hard work. It also takes the right tools that can maximize the MSPs service offerings to customers while allowing the MSP to operate his business with maximum efficiency.
MSP RMM can contribute to an MSP’s growth and success over the long haul. It provides the recipe for success by allowing MSPs to:
- Direct efforts toward nurturing and maintaining recurring revenue opportunities.
- Achieve efficiencies at every opportunity.
- Succeed in becoming a true business partner with customers and to work across all levels within your customers’ businesses.
- Reduce costs and pass those cost savings to customers.
- Build trust and satisfaction with customers so MSPs can retain them and attract new ones year-over-year.
SolarWinds MSP has helped many MSPs attain success. We welcome the opportunity to help you, too.
About SolarWinds MSP
SolarWinds MSP delivers the only 100% SaaS, fully cloud-based IT service management (ITSM) platform, backed by collective intelligence and the highest levels of layered security. MSP products including — Risk Intelligence, Remote Management, Backup & Disaster Recovery, Mail and Service Desk — comprise the market’s most widely trusted integrated solution.
Deployed on millions of endpoints across hundreds of thousands networks, the platform has the industry vision to define and deliver the future of the market. SolarWinds MSP provides the most comprehensive IT security available as well as LOGICcards, the first ever IT notification feature powered by prescriptive analytics and machine learning.
Our passion is helping IT professionals secure and manage their systems and data through actionable insights, rewriting the rules of IT. For more information, contact us.
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Sources:
Clutch: https://clutch.co/it-services#survey
CRN: http://www.crn.com/news/managed-services/240160016/analyst-firm-predicts-huge-managed-services-growth-but-msps-urge-caution.htm
