Remote Desktop Monitoring Software
15,000 customers across the globe prefer the remote desktop and network monitoring software from SolarWinds MSP (formerly LOGICnow). MAX Remote Management offers an efficient, comprehensive solution for remote IT providers that combines layered network security with easy-to-use remote access to devices across an entire organization.
MAX Remote Management also integrates with any platform and device, including Windows, Mac and Linux OS. And with features that are built for MSPs, we offer all the benefits of remote desktop monitoring software and administration all from one single dashboard.
Start your free trial of MAX Remote Management today.
Seamless Remote Maintenance Control
SolarWinds MSP's MAX Remote Management gives you the power to do away with user disruptions. With the Remote Background Management and Take Control features, you can offer frictionless IT support without disrupting your users. Capabilities include:
- An “always-on” remote command line that is easily accessible from a central console
- Full system configurations that can be run in the background while users continue working without interruption
- Resource monitoring for ongoing processes, and the ability to kill unresponsive programs
- Service management in the background, including initiating and terminating system services
Remote Desktop Access and Monitoring
With MAX Remote Management, MSPs can accomplish a tremendous amount behind the scenes. Sometimes, though, you still need to take charge of a whole workstation. MAX Remote Management was built with MSPs in mind and includes functions to keep this process efficient.
Take Control offers you:
- The quickest support:
Connect through firewalls instantly and quickly fix your end user’s problem.
- A small bandwidth footprint
Our remote desktop monitoring software cuts down on bandwidth, offering a smoother and faster experience.
- Secure connections
Remote sessions occur over a secure connection, giving you peace of mind as you troubleshoot a user's issue.
- Thorough reporting
MAX Remote Management offers you the ability to track your work, with comprehensive reports on remote access sessions.
- Off-hours access
Working late at night? Even if your client's office is closed, you can access their workstations.
- Easy access to specific users
You can create a contact list with your highest-priority users, giving you the ability to quickly connect to their workstations.
Complete Management of Your Network
For MSPs, networks can seem like chaotic ecosystems. Keeping track of all of the devices coming into and out of a network is a major challenge. But with MAX Remote Management, IT professionals gain real-time remote monitoring of their networks, with a variety of features that include:
- Performance monitoring for networks
Using SNMP, you can keep tabs on printers, routers and numerous other network devices.
- Mobile device monitoring
Our remote desktop monitoring software also comes packaged with mobile functionalities. Using device checks and monitoring, you can discover and monitor smartphones and tablets as they come in and out of your network.
- Monitoring for virtual machines
You can run checks on each virtual machine or session.
Automating Routine Maintenance
To help you monitor your network resources, MAX Remote Management offers a suite of automated features. They include:
Get notifications about device availability, network performance, developing security issues and the status of backups.
- Hardware diagnostics
Track hardware performance across workstations and servers.
- Triggered emails
Receive automated emails that arrive in the event of failed checks or overdue servers.
Catch Rogue Devices
Remote access and remote desktop monitoring software are only one part of MAX Remote Management. Another feature that is particularly useful for MSPs is the ability to track and manage devices across client networks. It’s a crucial step toward keeping networks secure. You can be sure you've counted all of your client’s devices, which helps in billing.
Active discovery with MAX Remote Management includes:
- Device details
You can keep devices categorized by hostnames, MAC addresses and IPs, among other identifiers.
- Active directory monitoring
MAX Remote Management gives you the power to proactively manage any Windows network issues before they expand into something larger.
- Activity logs
Monitor devices and keep an accurate and specific log of activity.
- BYOD management
You can manage bring-your-own-device policies by setting access rules for personal devices.
Ensure Security for Desktops, Applications and Networks
The global economy faces more than one million cyber attacks each year. Simply put, users are at risk. That's especially true on the web, where users face threats from malware, phishing attacks and numerous other sophisticated threats.
MAX Remote Management offers built-in web protection in order to safeguard your users’ machines. Our functionalities extend far beyond enterprise standards and include:
- Prevention against malware, spam and botnets, among other web threats
- Blacklists that you can customize
- Time-based blacklists, which give certain users access to prohibited websites during set times of the day
- A single console to administer web policies, with no need to configure dedicated servers
- Bandwidth monitoring that highlights any unusual browsing patterns
Remotely Monitor for Viruses
Virus scans, when administered remotely, can be a major drain on productivity. Many vendors offer resource-heavy antivirus solution that can slow workstations to a halt.
Not so with MAX Remote Management. Our antivirus solution features:
- Superior performance, which minimizes drains on network resources
- Flexible scheduling, so you can set deeper, more resource-intensive scans for off-hours
- Signature-based scans to defend against known threats
- Heuristic checks to defend against unknown threats
- Behavioral scanning, which identifies programs that operate similarly to malware
Use Scripts for Tedious Remote Monitoring Tasks
MAX Remote Management includes powerful, customizable scripting features, including:
- More than 100 preset automation scripts, which handle everyday tasks
- Bulk actions across your networks
- Custom scripting, which you can write in any of the main scripting languages
- Scheduled scripting activities
Experience for yourself why 98% of MSPs retain their clients when using SolarWinds MSP's platforms, and start your free trial of MAX Remote Management today. Your stressed-out users will thank you for it.
About SolarWinds MSP
SolarWinds MSP delivers the only 100% SaaS, fully cloud-based IT service management (ITSM) platform, backed by collective intelligence and the highest levels of layered security. SolarWinds MSP's MAX products — including Risk Intelligence, Remote Management, Backup & Disaster Recovery, Mail and Service Desk — comprise the market’s most widely trusted integrated solution.
Deployed on millions of endpoints across hundreds of thousands of networks, the platform has the industry vision to define and deliver the future of the market. SolarWinds MSP provides the most comprehensive IT security available as well as LOGICcards, the first ever IT notification feature powered by prescriptive analytics and machine learning.
SolarWinds MSP's passion is helping IT professionals secure and manage their systems and data through actionable insights, rewriting the rules of IT.
For more information, visit www.logicnow.com.