Remote computer monitoring software gives MSPs the power to troubleshoot problems remotely. The right solution keeps employees productive and saves time.
In the old days, IT support meant traveling to a user’s PC and troubleshooting the problem while the user sat and waited. It wasn’t the best use of time. But that all changed with the arrival of faster internet connections and remote computer monitoring software.
In the old days, IT support meant traveling to a user’s PC and troubleshooting the problem while the user sat and waited. It wasn’t the best use of time. But that all changed with the arrival of faster internet connections and remote computer monitoring software.
In recent years, more and more of this kind of support has been performed remotely. IT professionals recognize that, with the right tools, they don’t have to walk up to an employees’ cubicle to do their work.
But even with the advent of remote access, users themselves have still faced interruptions. Many remote IT solutions simply haven’t solved the issue with lost productivity. In many cases, IT professionals remotely log into users’ computers, as users sit and watch their cursors move about their screens.
The only real difference from the old days? Employees don’t have to give up their chairs.
Remote Monitoring Software Capabilities
Remote PC monitoring software gives you total visibility into client systems, from entire networks down to mobile devices. It empowers you to keep business operations running at maximum efficiency.
It also lets you keep an eye on:
- Remote computers, servers, and workstations
- Networks
- Simple Network Management Protocol (SNMP)
- Mobile devices
- Virtual machines
It doesn't just stop with Windows PCs—pc monitoring software is also compatible with OS X and Linux, too. Receive alerts and email notifications to stay in the know. And conduct proactive maintenance without disturbing your end users. Schedule maintenance windows in advance before or after regular business hours. Automate tasks and perform bulk actions to save time.
Prevent Interruptions with Remote PC Software
These kinds of interruptions aren’t just frustrating for employees. They’re also a costly time drain.
According to one study, workers often take about 23 minutes to resume a task after they’ve been interrupted. That’s time lost on salaries and operational costs.
Interruptions can exact an emotional toll as well, the researchers found. When workers are interrupted, they test far higher for levels of stress and frustration as they struggle to catch up on lost productivity.
Remote computer monitoring software may allow IT staff to save time on site visits. But if a solution interrupts employee time, it still hasn’t solved the tricky problem of employee productivity.
Benefits of Remote PC Monitoring and Computer Monitoring Systems
With remote computer monitoring systems, you can offer your clients seamless IT support, without interrupting the end user’s desktop experience. The benefits include:
- Remote command line. Your remote command line is always on and is easily accessible from within a single, centralized dashboard.
- System file configurations. Working entirely in the background, you can easily manipulate system files.
- Performance maintenance. You can view the resource usage from ongoing processes, kill unresponsive programs and create a check that monitors problem issues.
- Service management. Execute, terminate, and restart system services.
- Service dependencies. View dependencies and monitor services that have grown problematic using a Windows service check.
Monitor Everything on Your Network
IT environments can be chaotic, as multiple devices enter and exit networks. MSPs know that to manage large and complex networks, total visibility of their resources is key.
Remote PC software offers continuous, real-time remote monitoring, covering all the devices across your network. We help you maintain your IT environments with:
- Cross-platform support. MSP RMM offers support for multiple operating systems and platforms. You can monitor workstations and servers running Windows, Mac OS X and multiple version of Linux.
- Network-performance tracking. With SNMP functionality, monitor your servers, printers, switches and routers, among other network devices.
- Mobile visibility. Our remote computer monitoring software also gives you visibility over mobile devices. With mobile device checks and monitoring, you can keep track of smartphones and tablets.
- Virtual machine tracking. You can run checks on all of your virtual machines and virtual sessions.
Automate with PC Monitoring Tools
One challenge for MSPs is to keep track of all their network resources. Working with multiple client sites and networks, MSPs have a lot on their plates.
Remote PC monitoring software helps ease your workload with:
- Automatic alerts. Get alerts about the availability of devices, the performance of your network, emerging security issues, and the status of data backups.
- Rapid hardware checks. Check the performance of hardware and software across multiple client sites, and across workstations and servers.
- Security tracking. Easily monitor results from antivirus scans and event log errors.
- Automated emails. You can set emails to automatically arrive in your inbox should an issue arise.
Keep Your Networks Safe
If you’re an MSP, device discovery also helps with billing as you work to ensure you’ve accounted for all of your clients’ devices.
Active discovery gives you the power to:
- Track the details. Easily search for devices on your network and keep them categorized using detailed information such as MAC addresses, IPs, and hostnames.
- Handle issues in Windows networks. Benefit from Active Directory monitoring tools and handle any Windows network issues before they grow larger.
- Monitor connection logs. Track devices as they enter and exit your network and keep a detailed log of the activity.
- Manage BYOD policies. Enforce your clients’ bring-your-own-device policies by preventing exposure to personal devices that can compromise your networks.
Protect Your Clients from Malware
With 1.5 million cyber attacks per year, users are now exposed to more dangers than ever. The web presents a host of security challenges, from malvertisements to drive-by-downloads.
Remote PC Monitoring incorporates web protection techniques such as:
- Wide safeguards. Protect users against a wide variety of web attacks, including malware, phishing, and botnets.
- Customizable blacklists. Set custom browsing policies that keep users off dangerous—and time-wasting—websites and update the policies with new URLs whenever you need to.
- Time-based browsing policies. An employer may want to grant Facebook access at lunchtime or the end of the workday. With custom, time-dependent rules, you can set specific time windows for more relaxed blacklists.
- Simple administration. Our web-based console makes administration a breeze. Gain control over users’ web browsing with no dedicated servers or proxies to configure.
- Monitor bandwidth. Keep businesses safe by closely monitoring any unusual patterns in bandwidth.
Remote PC Monitoring Saves MSPs TimeÂ
You can save time with:
- 100+ pre-defined automation scripts for mundane tasks.
- Bulk actions across many machines at once.
- Tasks that are triggered when a monitoring check raises an issue.
- Your own custom scripts using any of the main scripting languages.
- Scheduled script deployment.
Check out this risk-free 30-day trial of MSP RMM today. You won’t regret the 10 minutes it takes to get up and running.
About SolarWinds MSP
SolarWinds MSP delivers the only 100% SaaS, fully cloud-based IT service management (ITSM) platform, backed by collective intelligence and the highest levels of layered security. SolarWinds MSP products including Risk Intelligence, Remote Management, Backup & Disaster Recovery, Mail and Service Desk – comprise the market’s most widely trusted integrated solution.
Deployed on millions of endpoints across hundreds of thousands of networks, the platform has the industry vision to define and deliver the future of the market. SolarWinds MSPÂ provides the most comprehensive IT security available as well as LOGICcards, the first ever IT notification feature powered by prescriptive analytics and machine learning.
Our passion is helping IT professionals secure and manage their systems and data through actionable insights, rewriting the rules of IT.
For more information, contact us today.
----------
Sources:
Fast Company: https://www.fastcompany.com/944128/worker-interrupted-cost-task-switching
Ponemon Institute: http://www.ponemon.org/local/upload/file/Check_Point_White_Paper_FINAL_6 copy.pdf
CBS: http://www.cbs.com/shows/csi-cyber/news/1003888/these-cybercrime-statistics-will-make-you-think-twice-about-your-password-where-s-the-csi-cyber-team-when-you-need-them-/
