Remote Admin Tool from SolarWinds MSP
A remote administration tool makes it possible for remote operators to control systems as if they were given physical access. SolarWinds MSP (formerly LOGICnow) takes that definition to a higher level by enabling managed service providers (MSPs) to connect securely with their customers' networks, monitor and manage networked devices, resolve issues and restore client data from a remote location when necessary.
Best of all, MSPs can perform these activities at any time, even without having to be in the office or being logged in. All administration activities are conducted in real time, in production and with minimal overhead.
MSP Remote Monitoring & Management: Chock-Full of Features
MSP Remote Monitoring & Management from SolarWind MSP (formerly LOGICnow) provide the following feature-rich benefits that allow your customers to benefit from a seamless workflow, while you operate efficiently behind the scenes to identify, optimize and fix issues.
Some of the features include:
- Easy setup and support — MAX Remote Management does not require software, hardware or administrative overhead. Even better, it comes with free training and tech support.
- Complete visibility into client networks — Optimize, adjust, and fix issues regardless of where they exist or where you might be.
- Active Discovery — See when devices connect to and disconnect from the network.
- Automate monitoring — Watch the status conditions of a wide range of IT devices, including desktops, notebooks, servers, workstations, routers, firewalls and more — all from the convenience of a single dashboard.
- Alerting and viewing feature — Catch real and potential IT issues early and fix them remotely.
- Seamless integration — Integrate with professional services automation tools like Autotask, AffinityLive, ConnectWise and CommitCRM to streamline operations. We can also customize your platform to match your company's branding.
- Mobile device management — Enjoy robust and flexible tools that keep you on top of every mobile device. Set up strict security settings, track device locations, monitor data usage and more.
- Reporting — Generate reports on a variety of data points to bolster transparency and demonstrate the value of your services.
- Proactive notifications — Receive alerts about suspicious activity and system changes in seconds.
And we're continuously adding new pre-defined tasks that help you automate more, which standardizes operations and saves you time and money.
Remote Administrator Tools with Single-Pane-of-Glass Convenience
Although MAX Remote Management provides MSPs with the most comprehensive set of tools available to secure, maintain and improve IT operations as efficiently as possible, juggling multiple pieces of software in a myriad of consoles can increase distractions and reduce productivity.
To promote efficiency, MSP Remote Monitoring & Management consolidates remote administrator tools into a single, fully integrated dashboard that provides MSPs with streamlined and secure control over their customers’ networks.
From this single console, MSPs can perform administrative tasks, including:
- Patch management
- Web protection
- Prescriptive data analytics
- Data breach risk intelligence
- Managed antivirus
- Automated monitoring and maintenance
- Backup and disaster recovery
- Asset and inventory tracking
You can personalize SolarWind MSP remote administration tool — along with the online Dashboard, WallChart, Client Portal, reports, and demos — by branding it to match the look and feel of your business. Best of all, purchasing our branding option guarantees that any new product released by SolarWinds MSP will be branded as yours,
After the initial implementation of your administration tools from LOGICnow, your MSP business objectives may have been met, but most customer IT environments continue to change. To keep pace with your customers’ evolving IT transformations, the administration tools included with MAX Remote Management allows MSPs to:
- Improve their customers’ operational efficiencies with minimal MSP effort
- Achieve greater system productivity, with increased throughput and response times
- Align customers with the current best practices for their organizations
- Ensure scalability for projected growth of customer systems
- Build a roadmap for upgrades that ensure customer systems stay current
The following key points empower MSPs to:
- Expand their customer base to support continued return on investment and business value from the implemented SolarWinds MSP software
- Derive continuous innovation and improvement for greater business value from their SolarWinds MSP software investment
- Attain greater productivity and resource effectiveness, along with the ability to adapt to their customers’ changing business conditions
Enhancing the Customer Experience
Remote administration tools from SolarWinds MSP help MSPs determine the extent to which poor user experiences may be attributed to problems in browsers, application patches and updates, local devices (computers, servers, workstations, routers, gateways, and so on), or in the network.
LOGICnow: Giving MSPs an Advantage
As an MSP, you are constantly on the lookout for new services you can offer to attract new customers while keeping the customers you already have. SolarWinds MSP realizes that MSPs who operate in real time need a partner who also works in real time. For this reason, SolarWinds MSP provides a complete and comprehensive service-delivery platform that empowers MSPs to shape their future and the future of their customers through software.
Remote administration tools from SolarWinds MSP provide a flexible engagement model that enables MSPs to focus on the aspects that are important to supporting and growing their business as well as the business of their customers. Using SolarWinds MSP remote administration tools, MSPs can compete more effectively in an ever-evolving IT landscape and take their businesses to the next level.
Take advantage of our comprehensive remote management software today by signing up for a free trial of the software solutions from SolarWinds MSP.
SolarWinds MSP delivers the only 100% SaaS, fully cloud-based IT service management (ITSM) platform, backed by collective intelligence and the highest levels of layered security. MSP products including Risk Intelligence, Remote Management, Backup & Disaster Recovery, Mail and Service Desk – comprise the market’s most widely trusted integrated solution.
Deployed on millions of endpoints across hundreds of thousands networks, the platform has the industry vision to define and deliver the future of the market. SolarWinds MSP provides the most comprehensive IT security available as well as LOGICcards, the first ever IT notification feature powered by prescriptive analytics and machine learning.
SolarWinds MSP's passion is helping IT professionals secure and manage their systems and data through actionable insights, rewriting the rules of IT. For more information, visit us online.