Backup Procedure Document
As long as companies rely on their critical data for their business operations, there will be ample opportunities for managed service providers (MSPs) to tap into this lucrative market by offering their clients backup services. According to Gartner, data loss prevention is the fastest-growing segment of IT security. It grew by almost 19 percent between 2013 and 2014.
Consult this backup procedure document from SolarWinds MSP (formerly LOGICnow) to see what services you should offer — and how MSP Backup & Disaster Recovery can help.
The Need for Backup and Recovery
Although work can be redone, the loss of sensitive information is permanent. And with the number of global incidents of data loss increasing faster than the number of global smartphone users and the global GDP combined, companies that value their data need to take steps to protect their information from intentional or accidental loss.
Data loss for companies required to meet strict regulatory compliances such as HIPPA, PCI DSS, and SOC 2 is particularly damaging and can expose these organizations to litigation and harsh penalties. And while a computer repair specialist might be able to recover the data, your clients will have peace of mind knowing that their data is backed up data before problems ever occur.
The Financial Reasons for Backing Up Data
As an MSP, you already know the value of your clients’ data. But your clients may look at data backup as an unglamorous task and prefer to use outdated mechanisms that result in unreliable or erratic data backups. They might not see such methods in a negative light — and might not even have verified or tested their backups — until they attempt to recover their data. Only then will clients realize that they cannot recover what was never backed up.
In fact, it is not uncommon for companies to ignore backups or, at best, conduct them intermittently. And for those companies that lack their own IT staff, backups typically are performed by employees who are ill-trained for such activities. This leaves a wide space for human error, jeopardizing the backup and subsequent recovery.
Your clients do not have to join the ranks of the thousands of businesses that close and never reopen again due to lost data. You can protect their businesses against whatever disaster might come along at a price that is compelling both for you and for them.
Choosing the Right Partner
When choosing an IT Service Management organization with whom to partner, there are a number of questions.
- Is there a lower limit on the amount of data that an MSP can back up? This question is particularly important for MSPs whose clients choose to back up only the critical chunks of data (for example, 60 GB) that are vital to their business operations.
- How much time does it take to back up files? If backup times seem exceedingly long, it could indicate that the de-duplication or compression used are not as effective as they could be.
- In addition to files, can Microsoft SQL Server, Exchange, and SharePoint, as well as changes to Outlook PST files and Hyper-V virtual machines be backed up? The answer will indicate how robust and current the backup tools are.
- Does the organization provide data centers? If so, are they geographically distributed to satisfy client requirements for regulatory compliance?
- Does the organization provide technical support? If so, when is support available and does the support team work in all time zones?
MAX Backup & Disaster Recovery from SolarWinds MSP
When it comes to data backups, the first course of action MSPs take is to find the right tools for their business and their clients. Inevitably, this strategy involves finding an IT partner that can deliver a comprehensive solution that offers local and remote backup options that can be automated or performed on demand.
MAX Backup & Disaster Recovery from SolarWinds MSP (formerly LOGICnow) is the proven solution for today’s MSPs. Any backup procedure document should include the following.
Onsite or Offsite Backups
MAX Backup & Disaster Recovery gives MSPs the option to back up client data remotely while duplicating backups locally. This feature allows MSPs to offer an approach to backup that uses more than one method to ensure that that the backup is safe.
Backups are conducted over encrypted connections, and remain encrypted when at rest at the backup destination. For remote backups, MSPs can choose from seven SolarWinds MSP data centers worldwide. All data centers deliver 24/7 physical security and meet SSAE or ISO regulations, with a true 99.999% uptime.
Using MAX Backup & Disaster Recovery, MSPs can automate backups to occur at pre-scheduled times (overnight, on weekends, and so on). Unlike manual backups that rely on human memory, MAX Backup & Disaster Recovery never forgets its job. And if it encounters a problem, it will alert MSPs that their intervention is required. This results in reliable and dependable backup operations, with significantly higher success rates and much lower amounts of time spent ensuring backup success.
MAX Backup & Disaster Recovery also boasts “Always On" protection that backs up data incrementally. This feature is particularly attractive to clients that have fast-moving operations with copious transactions or dynamic data that changes rapidly.
A typical MSP manages many client backups. Even using modern tools that oversee backup jobs and report on their success or failure, the time spent remotely logging into multiple client sites and using disparate backup tools can be a daunting and time-consuming balancing act that eats up large chunks of time.
MAX Backup & Disaster Recovery offers a way for all client backups to be managed and tracked using a central dashboard console. This convenience allows MSPs to manage entire backup processes — including changes to files to be backed up, schedules for backups, and recovery of data — from one single location.
MSPs might be hesitant in offering remote backups to clients that suffer from weak or spotty Internet connections. MAX Backup & Disaster Recovery minimizes the amount of bandwidth required to transfer data from client sites by using three powerful techniques:
- Transferring only the bits, or sections, of a file that has changed rather than sending the entire file.
- Data de-duplication ensures that only the necessary data is backed-up.
- Unsurpassed compression reduces the data to the smallest size possible.
In addition to slashing the amount of data that is transferred as part of the backup, these features reduce the amount of data that MSPs have to pay to store the data at SolarWinds MSP data centers.
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About SolarWinds MSP
SolarWinds MSP delivers the only 100% SaaS, fully cloud-based IT service management (ITSM) platform, backed by collective intelligence and the highest levels of layered security. SolarWinds MSP's MAX products including Risk Intelligence, Remote Management, Backup & Disaster Recovery, Mail, and Service Desk – comprise the market’s most widely trusted integrated solution.
Deployed on millions of endpoints across hundreds of thousands of networks, the platform has the industry vision to define and deliver the future of the market. SolarWinds MSP provides the most comprehensive IT security available as well as LOGICcards, the first ever IT notification feature powered by prescriptive analytics and machine learning.
SolarWinds MSP's passion is helping IT professionals secure and manage their systems and data through actionable insights, rewriting the rules of IT.
For more information, visit www.logicnow.com.
Forsythe Focus: http://focus.forsythe.com/articles/19/10-Reasons-Why-Your-Organization-Needs-Data-Loss-Prevention