When I first made the move from Break/Fix to Managed Services as a “one man band” there were a number of jobs that I had to do each day that were necessary but I simply didn’t look forwards to.
Chief amongst these chores was dealing with client backups.
Producing service level agreements is hardly the most exciting job in the life of an IT professional. However, a well thought out SLA (Service Level Agreement) is an essential part of the relationship between IT provider and client.
Done correctly, your MSP SLA will help ensure client relationships run smoothly, improve customer perception and minimize disputes.
In my day-to-day Consultancy role offering advice to MSPs and IT Solution Providers, when I first start working with a new MSP client I always ask the owner what their goal for their business is.
Invariably the answer will come back “I want to grow the business”.
The modern world is full of distractions. Whether it’s e-mails, SMS, Telephone calls, instant messaging or even colleagues chit-chat, it’s easy for any of us to become interrupted from what we really should be concentrating on.
I’m a huge advocate of Social Networking. Used well, it enables you to build trust in you and your services, it can help position you as an industry expert, and it can open you up to opportunities that you may never have encountered otherwise. Social Networking is very powerful.
Sure, remote management tools are great to keep on top of your clients systems, but sometimes they can overwhelm you with the amount of information they provide.
Are you drowning in alerts and warnings from your management software? Do you really need to get an SMS alert every time your client's computer misses a Windows Update?
Client backups are the bane of many an IT consultant’s life. If you use traditional backup software and local backup methods, you only have to turn your back for a few days to find that, for some reason, a client’s backup is no longer working correctly.
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This document is provided for informational purposes only. SolarWinds makes no warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information contained herein.