Last year I wrote a blog post that struck a chord with many MSP Biz Man readers. Three Really Easy Ways to Reduce the Costs of Supporting Your MSP Clients offered up some common sense advice for becoming efficient when servicing clients.
If you run an MSP and have yet to embrace virtualization, now is the time to get up to speed.
Making use of virtual servers and desktops is no longer the preserve of enterprise-size companies and tech enthusiasts.
Virtualization has numerous potential applications in the SME marketplace too.
Windows Server 2012 was formally released in September 2012. As an MSP, you’re no doubt aware of its existence, but have you actually used it yet?
Do you know what to expect? If not, this post should help you.
“Formalizing service delivery” doesn’t sound very exciting does it?
In many ways, it’s not, but if you want your MSP business to perform to its full potential and attract high-paying, prestigious clients, you need to deliver services in the most professional way possible.
Let’s assume, for the purposes of this article, that you have formal service level agreements defined and in place with your clients.
After all, if you are a professional MSP business this really should be the case!
But how do you view your SLAs?
1. Something you agree with your customers, only for them never to be mentioned again?
Wednesday, 12th September 2012 saw thousands of tech journalists, IT geeks and Apple fan boys huddling around a host of live blog feeds, keen to find out all the latest details on the new iPhone 5.
The hotly anticipated new iPhone boasts a taller, slimmer form factor, a larger touchscreen, 4G mobile connectivity and a fast, A6 processor.
The fundamental tenet of offering Managed IT Services is, in my opinion, efficiency. As a Managed Service Provider (MSP) serving small businesses, you are going to be creating an offering at a price that is attractive to clients, but is profitable for you.
It is wrong to think of service level agreements as nothing more than a list of rules you must adhere to in order to keep your clients happy.
There are many ways in which well-considered SLAs can protect your business and minimize your stress.