David Weeks explained that in the cut and thrust of day-to-day business, it’s vital not to forget the importance of managing and supporting your salespeople effectively, to get the best out of them and maximize revenues.
We’ve all been there. You get the call to fix a customer problem, hurry to resolve it as quickly as you can, but somehow the customer is still unhappy, because they think it took you too long. That's why you need an SLA.
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