Welcome to a new and candid video series called "Pinot with Pag and Panettieri". This video interview is a free flow conversation about the increasingly important role of the MSP and the market trends influencing and impacting business success.
We’ve all been there. You get the call to fix a customer problem, hurry to resolve it as quickly as you can, but somehow the customer is still unhappy, because they think it took you too long. That's why you need an SLA.
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