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      Home Blog Customer Service
      MSP Business

      The Importance of the MSP Kit Box

      By Richard Tubb
      - 11 April, 2013
      Last year I wrote a blog post that struck a chord with many MSP Biz Man readers. Three Really Easy Ways to Reduce the Costs of Supporting Your MSP Clients offered up some common sense advice for becoming efficient when servicing clients.
      MSP Business

      Getting Started in Virtualization

      By Scott Calonico
      - 3 January, 2013
      If you run an MSP and have yet to embrace virtualization, now is the time to get up to speed. Making use of virtual servers and desktops is no longer the preserve of enterprise-size companies and tech enthusiasts. Virtualization has numerous potential applications in the SME marketplace too. These include:
      MSP Business

      Windows Server 2012 - The New Features MSPs Should Know About

      By Scott Calonico
      - 31 December, 2012
      Windows Server 2012 was formally released in September 2012. As an MSP, you’re no doubt aware of its existence, but have you actually used it yet? Do you know what to expect? If not, this post should help you.
      MSP Business

      Formalize Service Delivery to Improve Your MSP Business

      By Scott Calonico
      - 28 November, 2012
      “Formalizing service delivery” doesn’t sound very exciting does it? In many ways, it’s not, but if you want your MSP business to perform to its full potential and attract high-paying, prestigious clients, you need to deliver services in the most professional way possible.
      MSP Business

      Are your SLAs Working for YOU?

      By Scott Calonico
      - 26 November, 2012
      Let’s assume, for the purposes of this article, that you have formal service level agreements defined and in place with your clients. After all, if you are a professional MSP business this really should be the case! But how do you view your SLAs? Are they: 1.  Something you agree with your customers, only for them never to be mentioned again?
      MSP Business

      What the new iPhone 5 means for MSPs

      By Scott Calonico
      - 18 September, 2012
      Wednesday, 12th September 2012 saw thousands of tech journalists, IT geeks and Apple fan boys huddling around a host of live blog feeds, keen to find out all the latest details on the new iPhone 5. The hotly anticipated new iPhone boasts a taller, slimmer form factor, a larger touchscreen, 4G mobile connectivity and a fast, A6 processor.
      MSP Business

      Three Really Easy Ways to Reduce the Costs of Supporting Your MSP Clients

      By Richard Tubb
      - 6 September, 2012
      The fundamental tenet of offering Managed IT Services is, in my opinion, efficiency. As a Managed Service Provider (MSP) serving small businesses, you are going to be creating an offering at a price that is attractive to clients, but is profitable for you.
      MSP Business

      Writing SLAs to Help Protect Your Business

      By Scott Calonico
      - 19 July, 2012
      It is wrong to think of service level agreements as nothing more than a list of rules you must adhere to in order to keep your clients happy. There are many ways in which well-considered SLAs can protect your business and minimize your stress. Here’s why:
      MSP Business

      Writing SLAs - response and resolution times

      By Scott Calonico
      - 17 July, 2012
      Defining acceptable SLA response times is a key task in defining your relationship with your customers, here’s advice on how to set them.

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      This document is provided for informational purposes only. SolarWinds makes no warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information contained herein.

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