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Home Blog The Head Nerds
Operations

How Do You Know Your Service Delivery Is Hitting Its Mark?

By Eric Anthony
- 3 June, 2020
Understanding your Net Promoter Score can give you important insight into how happy your customers are with your service. Eric Anthony explains how it works.
Automation

The Importance of Desktop Maintenance

By Marc-Andre Tanguay
- 27 May, 2020
In this blog, Marc-Andre Tanguay looks at a new desktop maintenance policy he has created with two partners and how it can help you reduce tickets.
Operations

How Efficiency Can Help You Prepare for Slow and Busy Times

By Eric Anthony
- 20 May, 2020
Creating efficiencies in your business can help you weather the bad times and come back stronger. Eric Anthony looks at how you can find the areas of your business to focus on.
Automation

Patching Automation Best Practices—Part 2

By Marc-Andre Tanguay
- 14 May, 2020
There’s a lot more to patching than just installation. Marc-Andre Tanguay concludes his look at patching automation best practices. 
Security

May 2020 Patch Tuesday Update: 111 CVE Numbers Addressed

By Gill Langston
- 13 May, 2020
This month’s Patch Tuesday release addresses 111 CVE numbers, with 16 listed as “Critical,” this month there are no vulnerabilities listed as “Exploit Detected” by Microsoft.
Backup & Disaster Recovery

Backup Monitoring: Part 3—Triaging Your Devices

By Eric Harless
- 8 May, 2020
Having problems backing up devices? Eric Harless offers six steps to help you identify and triage problem devices and get your backups running successfully.
Operations

Is It Possible to Remotely Onboard Customers?

By Eric Anthony
- 7 May, 2020
The COVID-19 crisis has forced MSPs to look at how they do business in an environment that is all about social distancing. Eric Anthony looks at whether it’s possible to entirely onboard a customer remotely.
Automation

Patching Automation Best Practices—Part One

By Marc-Andre Tanguay
- 29 April, 2020
Marc-Andre Tanguay looks at some of the best practices our partners employ when running patches on the customers’ networks.
Automation

Leveraging Automation to Gain Efficiencies in a Work-From-Home Environment

By Marc-Andre Tanguay
- 17 April, 2020
In the current climate, the challenge for MSPs is multi-faceted. Marc-Andre Tanguay looks at how automation can help you tackle some of the key issues. 

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This document is provided for informational purposes only. SolarWinds makes no warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information contained herein.

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