Visibility is the key to identifying network issues. You need to have end-to-end network visibility to quickly identify problems and fix them. The common questions a technician (or an MSP) tries to answer while triaging a problem are:
- Is the problem in the end-user’s device?
- Is the problem in the network I manage?
- Is the problem in my ISP’s network?
- Is the problem somewhere else in the network that I don’t manage?
- Is the problem in the resource? (i.e., Is Office 365 itself slow today?)
Having end-to-end visibility will help determine whether it is your problem or whether your technician needs to call up the ISP or wait for the network to heal itself. Without this visibility, your technician faces a potentially lengthy and arduous troubleshooting process, as well as productivity losses due to downtime.
To help you effectively address these problems, NetPath from SolarWinds, which is available for both the RMM and N-central platforms, is designed to provide you with the right visibility and metrics to manage and monitor your network efficiently.
How does NetPath help network monitoring and visibility?
NetPath uses advanced probing techniques to detect the network path from your customer’s workstation (or server) to the destination service. It provides deep visibility into critical network paths regardless of location: on- or off-premises, or in a hybrid IT environment. The value of NetPath lies in the fact that for every hop it can track and store latency information in real time. This information can be viewed historically and in real time. Think of NetPath as ECG for your network.