Whether or not to filter and monitor employee Web usage has long been a dilemma for many an SME.
Some companies, especially those with small teams, like to trust their staff and take a relaxed attitude. Others prefer to micro-manage what their employees are doing.
Many MSPs take a fairly passive attitude towards Web filtering and monitoring. If a client requests it, they are happy to oblige, but they perhaps don’t take a particularly proactive approach to selling it into companies where it’s not viewed as a priority.
If this applies to you and your MSP business, you could be making a mistake – and missing out on revenue.
Monitoring and filtering Web use isn’t just about controlling and micro-managing staff. Consider the following:
Perhaps the best way to tackle this issue as an MSP is to begin to discuss Web monitoring and filtering as something that should be seen as an essential. Its implementation needn’t be handled in a draconian way.
For example, there’s no need to really block anything if a company prefers to maintain a relaxed attitude, though of course blocking access to illegal sites and those that may have been compromised should be a given! A basic implementation like this, along with a well-written monitoring policy, is enough to give companies the power to keep a watchful eye on staff, and give HR a way to have a quiet word with employees who may not be behaving quite as should be expected.
Monitoring and filtering solutions are not particularly expensive, and you only need glance through the list above to find a selection of sales “hooks” for customers. So if you’ve not been proactive in selling these solutions, start to treat them like any other “upsell.” Then just wait for the revenue to roll in.
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