Skip to main content
SolarWinds MSP
  • Login
  • Support
  • Partnerships
    • Partnerships Overview
    • Solution Provider Program
    • Technology Alliance Program
    • Distributor Program
SolarWinds MSP
  • Products
    • Monitoring & Management
    • N-central Automate. Tackle complex networks. Get remote monitoring and management built for efficiency and scale.
    • RMM Start fast. Grow at your own pace. Try this powerful but easy remote monitoring and management solution.
    • Backup
    • Backup Get data protection for servers, workstations, applications, documents, and Microsoft 365 from one dashboard.
    • Security
    • EDR Defend against ransomware, zero-day attacks, and evolving threats with endpoint detection and response.
    • Mail Assure Leverage mail protection and archiving to keep your users safe from email threats and downtime.
    • Passportal Adopt and enforce best practices for password and documentation management with ease.
    • Tools & Services
    • MSP Manager Increase helpdesk efficiency with a robust PSA, ticketing, reporting, and billing management solution.
    • Take Control Help support customers and their devices with remote support tools designed to be fast and powerful.
    • View All
  • Solutions

    Solutions

    • Security Protect your customers and expand your business by offering layered security services without the complexity.
    • Monitoring Choose the right remote monitoring and management solution to meet you where you are and grow with you.
    • Operational Efficiency Boost profits by improving efficiency via automation, resources and training, and time-saving products.
    • IT Departments Keep your organization productive by easily managing IT from a single, easy-to-use, web-based dashboard.
    • Remote Monitoring Solutions Comparison Compare SolarWinds RMM and N-central side by side. Sign up to talk to a specialist to find the right fit.
    • View All
  • Resources
    • Download
    • Resource Library
    • Product Information
    • Free Tools
    • Learn
    • MSP Institute Webinar Series
    • Daily Live Demos
    • MSP Advice Project
    • Ask the N-central Experts
    • Upcoming Webcasts
    • Connect
    • Blog
    • Security Resource Center
    • Events
    • RMM Foundations Training
  • About
    • Company
    • About Us
    • Leadership
    • Careers
    • News & Press
    • Awards & Recognition
    • Support & Policies
    • Customer Success
    • Customer Support
    • Legal
    • Security
    • Get in Touch
    • Contact
    • Get a Quote
    • Worldwide Sales & Support
  • IT Departments
  • Contact Sales
    • Contact Sales
    • General Inquiry
    • Get a Quote
    • Worldwide Sales & Support
    • Talk to Specialist
    • Security Solutions
    • Monitoring Solutions
    • Operational Efficiency
  • Try Now
    • Monitoring & Management
    • N-central
    • RMM
    • Backup
    • Security
    • EDR
    • Mail Assure
    • Passportal
    • Tools & Services
    • MSP Manager
    • Take Control
  • Request a Quote
  • Try Now
    • SolarWinds RMM
    • SolarWinds N-central
    • SolarWinds Backup
    • MSP Manager
    • SolarWinds Mail Assure
    • SolarWinds Passportal
    • SolarWinds Risk Intelligence
    • SolarWinds Take Control
Request quote
Filter Blogs
  • Filter by:
  • MSP Business
    • Automation
    • Backup & Disaster Recovery
    • Security-series
    • Best Practices
    • Business
    • Business Growth
    • Business Risk
    • Cloud Computing
    • Customer Service
    • Cybersecurity
    • Cybersecurity Awareness Month
    • Data
    • GDPR
    • Internet of Things
    • IT Support
    • ITSM
    • LOGICcards
    • Machine Learning
    • Mail
    • Managed Services
    • Marketing
    • Mobile
    • Networking
    • Operations
    • Podcast
    • Product
    • PSA
    • Remote Management
    • Research & Trends
    • Risk Intelligence
    • Security
    • Security Vlog
    • Service Desk
    • Services & Support
    • The Head Nerds
    • Tips & Advice
    • Training
Home Blog MSP Business Business VIDEO: SolarWinds MSP Presents—Pinot With John Pagliuca & Joe Panettieri, Ep. 2
Business

VIDEO: SolarWinds MSP Presents—Pinot With John Pagliuca & Joe Panettieri, Ep. 2

By SolarWinds MSP
12 November, 2020

Welcome to episode two of "Pinot with Pag and Panettieri". From the potential SolarWinds MSP spin out to the security roadmap and how churn impacts MSP growth rates, this video interview is a free flow conversation about the increasingly important role of the MSP. Check out the latest episode below:

 

 

If you just want to skip to the bits you're interested in here's a timeline for you.

  • 0:00 – Introductions
  • 1:19 – Status Update: MSP industry performance, plus the potential SolarWinds MSP spin-out from parent SolarWinds.
  • 3:53 – The potential SolarWinds MSP spin-out: Same team, plus some potential additions.
  • 5:15 – Timeline variables to keep in mind for potential SolarWinds MSP spin-out.
  • 6:27 – Today’s wine tastings: Migration Pinot Noir 2015 from Russian River Valley and Decoy Pinot Noir 2018 from Duckhorn Portfolio. John explains the choices.
  • 8:06 – A very special wine tasting Zoomboming.
  • 9:00 – Mike Cullen’s personal selection.
  • 11:20 – Latest market trends from Cullen’s perspective
  • 12:05 – How SolarWinds MSP is remaining focused on core priorities.
  • 13:15 – The security roadmap & partner choice to assist MSP scalability. Plus, focusing on three to five top priorities.
  • 16:02 – Analyzing MSP performance — Cullen describes key financial metrics and how the top MSP performers outpace the market.
  • 17:22 – How the pandemic has elevated MSPs, and their strategic value to customers.
  • 18:40 – How churn impacts MSPs growth rates.
  • 19:40 – SolarWinds MSP and partnerships with large platform providers such as Microsoft and Cisco Systems.
  • 20:15 – SolarWinds MSP’s R&D investments and ecosystem investments.
  • 24: 32 – Complexity equals opportunity for MSPs.
  • 25:10 – Why larger IT giants awakened to MSPs and the SMB sector.
  • 27:18 – Customer experience and customer success: The end-game for MSPs.
  • 30:20 – Conclusion
You might also like...
MSP Business

Grow your MSP business with strategic alliances and partnerships

MSP Business

Saying goodbye: How to handle losing a client

MSP Business

Using managed antivirus solutions in your MSP

MSP Business

Talking money: Three ways to uncover a client's budget

MSP Business

Costing your labor - The importance of accurate staffing costs

MSP Business

Hack Labs: The benefit of having your own

Want to stay up to date?

Get the latest MSP tips, tricks, and ideas sent to your inbox each week.

Loading form....

If the form does not load in a few seconds, it is probably because your browser is using Tracking Protection. This is either an Ad Blocker plug-in or your browser is in private mode. Please allow tracking on this page to request a subscription.

Note: Firefox users may see a shield icon to the left of the URL in the address bar. Click on this to disable tracking protection for this session/site

Recent Posts
  • Three things I learned working for an MSP
  • Earning word-of-mouth referrals for your IT business
  • Backup automation part 1: Deploying backup devices
  • Ultimate Guide: MySQL Backup
  • Most common automation requests and how to solve them: Ep 2
Categories:
  • Security (240)
  • Tips & Advice (130)
  • Best Practices (97)
  • Backup & Disaster Recovery (96)
  • Managed Services (89)
  • The Head Nerds (82)
  • Business Growth (79)
  • IT Support (43)
  • Business (41)
  • Automation (40)
  • Operations (38)
  • Cybersecurity (37)
  • Mail (33)
  • Remote Management (30)
  • ITSM (26)
  • Networking (22)
  • Cloud Computing (21)
  • Data (21)
  • Marketing (15)
  • PSA (13)
  • Product (11)
  • Service Desk (6)
  • Services & Support (5)
  • Mobile (4)
  • Risk Intelligence (4)
  • GDPR (3)
  • Internet of Things (3)
  • Customer Service (3)
  • Research & Trends (2)
  • Training (2)
  • Business Risk (1)
  • LOGICcards (1)
  • Cybersecurity Awareness Month (1)
Show moreless
SolarWinds MSP

Products
  • SolarWinds RMM
  • SolarWinds N-central
  • SolarWinds Backup
  • SolarWinds EDR
  • SolarWinds MSP Manager
  • SolarWinds Mail Assure
  • SolarWinds Risk Intelligence
  • SolarWinds Take Control
  • SolarWinds Passportal
  • All Products Use Cases
Solutions
  • Security Solutions
  • Monitoring Solutions
  • Efficiency Solutions
  • Identify which RMM solution is right for me
  • Drive Efficiency with Automation
  • Manage my MSP Business More Efficiently
  • Manage my IT Department More Efficiently
  • Layered Security
  • Cross-Platform Support
  • Data-Driven Insights
About
  • About Us
  • Careers
  • Newsroom
  • Leadership Team
  • Upcoming Events
  • Subscription Preferences
  • SolarWinds
  • SolarWinds Trust Center
  • COVID-19 Response
Support
  • SolarWinds RMM
  • Solarwinds N-central
  • SolarWinds Backup
  • SolarWinds Mail Assure
  • SolarWinds Take Control
  • SolarWinds MSP Manager
  • Solarwinds Risk Intelligence
  • Solarwinds Threat Monitor
  • SolarWinds Passportal
  • SolarWinds Take Control Downloads
  • Backup & Recovery Downloads
  • Service Status

Footer 2

  • Legal Documents
  • Privacy
  • California Privacy Rights
  • Security Information
  • Sitemap

© SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd.
All Rights Reserved.