Release of v2.2 takes MAX ServiceDesk to another level

Debbie Thomson

With the launch of the latest version of MAX ServiceDesk going live yesterday, Debbie Thomson takes a look at what the benefits are for users.

You’ve surely heard this message many times before: Today’s most effective, and therefore successful, managed service providers (MSPs) take a proactive approach to running their businesses.

MAXfocus continues practicing what it preaches with the latest release of ServiceDesk 2.2.

New-ReleaseThis new wave of product enhancements available to MSPs comes just four months after several new features were added for the late-January release of ServiceDesk 2.0.

“We’re focusing on the requirements which we think will be the best fit for the majority of our customers,” said Dr. Alistair Forbes, general manager of MAXfocus.

The company’s philosophy certainly applies to the new-look ServiceDesk. New elements of the cloud-based ticketing solution include a redesigned user interface (UI) applicable to all existing installations. Navigation in the administration area has also been simplified for more efficient management of tickets and IT service needs.

MSPs, in turn, benefit from:

  • Increased convenience for scheduling
  • Improved reporting
  • Enhanced assets screen
  • Easier customer management
  • Simplified knowledge base

In the new dashboard, MSPs can create custom filters to prioritize tickets requiring immediate attention over issues that aren’t as time-sensitive. Navigation within the tickets themselves is also improved, so MSPs can move between tickets without first returning to the listings.

ServiceDesk’s scheduling component has also been improved for increased convenience. MSPs gain the ability to view a specific group or set of staff agents. Calendar visibility by day, week or month is also an option.

For more information about ServiceDesk 2.2, view the full release notes and check out this short video: