Modern IT networks can be highly complex. Unfortunately, many IT technicians lack the monitoring tools to effectively tackle the challenges this presents. Instead, they are forced to rely on free tools like traceroute, which can run into issues around firewalls and can’t always provide visibility into cloud applications.
That’s why we’ve introduced the NetPath™ feature to the SolarWinds® RMM. NetPath is an enhanced network monitoring module that offers a visual representation of the network path, response times, and performance of every node between a source node and a destination. This enables you to:
This means you can quickly and easily identify the source of slowdowns and fix them.
Let’s put that into a more everyday scenario, so you can see exactly what’s going on. Imagine you send a letter to your grandparents. You call them in a week and ask if they received it, only to discover it never arrived. You call the post office to see what's up with the letter. They say they sent it, but that’s the last they know of it. Without any additional data, you are out of luck. This is a fairly typical IT troubleshooting story whenever a connection goes down.
So, the next time you send a letter to your grandparents, you include a tracking slip. This enables you to see where the letter is from, the time it leaves the post office, when it gets to each sorting station, and ultimately when it arrives at your grandparents’ house. You can even see how long it takes to get from each point to the next, if it takes more than one path, or if the letter gets dropped anywhere. If it does get dropped, you have the information about who dropped it so you can call them directly.
Now you start sending letters (with tracking slips) every 5-10 minutes, just to keep an eye on how the mail distribution network is working. You can now see if, for instance, the post office decides to use a different path, or your grandparents move, or if any of the stations along the route are no longer in use or are performing slowly. Soon you’ll have tons of tracking numbers and historical data; you’ll be able see if any letter was not sent or received.
Visibility is one thing, but the next obvious question after you have all this additional information is: “So what?” Taking our example above, this means if there’s a problem, you no longer have to be faced with trying to troubleshoot all the individual connections your mail goes through, but instead you know exactly where the problem is and which organization to call/email—effectively this means you have your own little cheat sheet of the network. So you can always send mail to your grandparents. This is how NetPath works—and takes IT troubleshooting to the next level when a connection goes down or is running slowly.
To bring all this back to a day-to-day business scenario, NetPath enables you to monitor the connectivity of your users to their apps. Somewhere on your network, there is a user waiting to get access to an app or service—whether it’s their email, Office 365®, or Salesforce®, etc.—NetPath lets you monitor their end-user experience.
It does this in four ways:
NetPath takes your support from reactive to proactive monitoring. Try NetPath for free now.
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