Network responsibilities have grown dramatically for managed service providers (MSPs) and network admins over the past few years. This is a considerable challenge.
Today, approximately 58%1 of organizations have embraced cloud computing, and this number grows year-over-year as we see higher adoption of cloud-based services. Of those that are already heavy cloud users, 70%2 are pursuing a hybrid strategy. In other words, companies that already have applications in the cloud are starting to bring them in-house.
Regardless of whether cloud or on-premises, MSPs and network admins are still responsible for delivery. The end user does not care where the application actually is; they just care about whether or not they can access it.
Service providers often have limited visibility into issues and no visibility of critical paths outside their own networks. Traditional monitoring tools don’t really represent the whole network—pretty much everything stops at the firewall. This ultimately means that when a problem does happen, service providers have to be reactive.
This reactiveness leads to slow times to resolution, as technicians have to make the right phone calls and send emails to the right people to get issues fixed—and that’s assuming they are lucky enough to know who the right people are. In this situation, service providers are not able to effectively monitor the network in any shape or form.
The solution? NetPath gives MSPs the ability to see network paths, response times, and node performance across on-premises, cloud, and hybrid services in a visual form, allowing them to see exactly where blockages or hold-ups are occurring. It runs every 10 minutes to collect and report on the performance of any path, which quickly allows MSPs to build up lots of information about how the network is performing and to start looking at problem scenarios with more clarity.
With all this information at your fingertips, you can be alerted to performance issues when they occur, you can see where any problems are, you can report on performance metrics, and get access to node information—including who to contact if there’s an issue. And this can all be presented at any point in time, as NetPath has up to 30 days of data retention.
Ultimately, this enables you to monitor the connectivity of the end user to their application—whether hosted in the cloud, on-premises, or hybrid. NetPath is about end-user experience monitoring. It’s not just about accessing applications like Salesforce, it’s about knowing how you access Salesforce so that you can troubleshoot scenarios where it takes too long to get to Salesforce or when you can’t get to Salesforce at all.
If you’re looking to understand what the quality of experience is for the end user with their applications, NetPath is the answer.
NetPath is simple to set up—you can be up and running typically in minutes to monitor end-user quality of service. It’s an extremely powerful step in helping MSPs move their value proposition from reactive to proactive.
Sources: 1,2 IDC Cloudnow 2016
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