When do IT pros hit information overload?

Marc Thaler

The beauty of living in the age of information is there’s truly no shortage of it. Within seconds of typing keywords into a search engine, you’re presented with pages of possibilities. Technology, in that sense, can be both a blessing and a curse.

How much is too much? When do IT pros, in particular, hit information overload?

Answering those questions likely depends on your seniority level within the IT department. Your job responsibilities dictate two things:

  1. What you need to know
  2. The frequency with which you need to know it

The launch of “Service Manager” in the ControlNow platform – specifically within ControlMonitoring – isn’t the only new benefit to users of the cloud-based suite.

ControlNow product manager Elad Schreiber says granting multi-user access to the online management console is now possible. This functionality serves two valuable purposes.

For one, users can set specific levels of importance – low, medium and high – to various alerts. Doing so ensures IT pros only receive notifications they need.

“For example, IT admins may want to receive email alerts about every single server going overdue, whereas the IT manager may choose to only receive email alerts about critical server outages,” Schreiber says.

Multi-user access also addresses the challenge created by passwords. The single-user setup forces staff to share one password, a dangerous practice given the sophistication of today’s cybercriminals.

“It also allows you to be more efficient,” Schreiber says.

Here’s why: IT staff that doesn’t have the login credential in a single-user scenario can’t access the management console, which drastically slows, or altogether stops, productivity.

There’s a security aspect as well: Multi-user access enables the IT manager to delete credentials of a user whose employment is terminated. Doing so immediately prevents an ex-employee from gaining access to the system – and compromising it.

No matter your seniority level, that’s a security alert no IT pro wants to receive.