TIP 2: Multifactor authentication (MFA)
Implementing multifactor authentication (MFA) will help prevent unauthorized access to your network system accounts. Strong authentication is needed for MSPs who scale and build their businesses on reducing risk for their clients. An MFA solution is now an essential part of a complete managed services offering. This blog from SolarWinds Passportal highlights some of the benefits MSPs get when they leverage a powerful multifactor authentication solution.
TIP 3: Privileged knowledge management
By controlling permissions and standardizing the client documentation process within a single, centralized console, technicians can leverage security and automation to rapidly access the client knowledge they need to provide effective support. This, in turn, improves client satisfaction, makes services more profitable, and helps you comply with any necessary data regulation set upon your MSP. Regardless of technician turnover, your team will be able to maintain consistent service delivery for your client base at any given time.
TIP 4: Monitor activity with advanced auditing
Client data is the most valuable and vulnerable asset an MSP maintains, and your team has unencumbered access to it all. As a result, your clients deserve and need to know how their information is being handled. Leveraging an advanced knowledge auditing tool can help you move beyond the guessing of "what happened when," and unlock the necessary insights into usage and activity within your own MSP. Effectively, you can monitor your MSP just as you do for your clients.
It’s important to put as much into protecting your own systems as those of your clients and these four tips will help ensure you can safely have that conversation with your customer.
Click here to find out more about how SolarWinds Passportal can help you secure your systems.
Colin Knox is director of product strategy, SolarWinds Passportal