MSP must embrace automation if they are going to grow

Nadia Karatsoreos

automateAlmost everything in today’s world of IT Services can be automated. However, automation takes on different meanings based on the context and the situation. For example, it can refer to business process automation, operations automation, service provider automation, monitoring automation, and even tools automation.

For Managed Service Providers (MSP), automation offers a range of opportunities, such as reporting, deploying, modifying or creating new infrastructure, and more. Using the right tool, like MAXRemoteManagement, will give your business a boost in productivity and profits, giving you more time to focus on building your business, delivering better customer service, and focusing on future needs.

The key benefits to including automation as part of your managed services business can be broken down into four distinct areas:

Flexibility
One of the best features of MAXRemoteManagement – and specifically Automated Tasks – is that it is flexible and can be customized for each user. The result is a tailor-made solution that will help streamline internal workflow processes, significantly improving the service provided to the end user.

Control
Using Automated Tasks and Monitoring Templates doesn’t mean giving up control. In fact, with MAX RemoteManagement, you, the MSP, remain fully in control of all IT task automation by embedding human decision points within the workflow process.

Save Time and Optimize Resources
Automated Tasks and Monitoring Templates allow MSPs to maximize their productivity. Automating common labor-intensive, manual processes reduces waste in terms of both time and resources.

Reduce the Risk of Error
Not only does automation improve time management, but it also removes the possibility of costly human errors, which can undermine the profitability of your organization.

As an MSP, you can take a traditional and agile approach to cloud, infrastructure, and more with a broad approach to automation. As explained above, there are many benefits for your business and for your customers. The reality is that we are just beginning our automation journey, and an on-going process of automation is essential to provide enhancements, improvements, and over all best-in-class services for now and for the future.