As an MSP, you’ve probably become used to spending a substantial quantity of time helping customers make sure they have mobile system access through their shiny tablets and smartphones.
In recent times, the popularity of these devices has exploded. Given that you work in IT, you probably possess one or more of them yourself.
Assuming this is the case, have you put the same effort into making these devices work for your own MSP business as you have integrating them into customer infrastructures?
Imagine for a moment that you're on vacation overseas, and that all you have to hand is your iPad and access to a Wi-Fi network. Just how much of your work could you carry out competently, with nothing else available?
If you immediately think of various things that you would be unable to achieve, then you’re not making as much use of your mobile devices as you could be.
Tablets and smartphones, when used with the right apps, can allow you a wide range of mobile system access including:
If you can’t already do all of these things using your mobile devices, then it is worth spending some time turning them into the true business tools they are capable of being.
Unless your MSP business has a team so competent that they never have to call on you while you are away from the office, there will inevitably be times when you are disturbed at an inconvenient moment. Fate dictates that these are always the worst times possible – on vacation when you’re about to hit the pool, or while you’re waiting to board a train.
If you’ve taken the time to configure your mobile devices to give you as much access as possible to your MSP systems, the impact and duration of these interruptions should be significantly lessened.
Getting this right doesn’t end with installing the right apps and ensuring your systems are all remotely accessible. There are two more things you must do:
The effort expended in getting your mobile systems ready should pay off many times over when you next get that dreaded phone call on your way down to the pool.