Most MSPs live in fear of a data breach at one of their customer sites. In early October 2013, Adobe experienced a breach that compromised the personal details of millions of customers, as well as some of their internal source code.
If it can happen to a firm the size of Adobe, it can happen to anyone, and the frightening reality is that there’s really nothing you can do to offer 100% protection against it.
So, keeping this in mind, what should your MSP business do to protect itself when the worst happens? In this article we discuss ways to mitigate some of the inherent risks of running an IT services business, and talk about how you should react if and when a breach does occur on one of your sites.
It’s not often something that’s discussed openly, but a significant reason behind many businesses outsourcing IT is to “shift the risk” to a third party service provider. In effect, this means that if something goes badly wrong, they have someone to blame and someone to sue.
This all sounds rather unpleasant, and obviously isn’t the way most day-to-day client relationships work, but when it comes to contracts and limiting your exposure to future financial impacts, it’s wise to think in such a way.
We would suggest the following:
The recovery stage of a security breach is no fun at all, but here are some tips to help deal with it:
Security breaches are a sad inevitability of the technical world we live in. It’s only a matter of time until you deal with one – so make sure you’re ready.
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