MAX 2014 Orlando: Roundup of reports

Marc Thaler

Hundreds of decision-makers from the world’s largest community of managed service providers (MSPs) flocked to Central Florida this week for the MAX 2014 U.S. Customer Conference, a clear sign they sought insight that can help them boost the size, profitability and value of their businesses.

Renaissance-Orlando-SeaworldA vast volume of content was shared in Orlando – and published on this blog. If staying on top of all the tip-, quote- and anecdote-filled posts was tough, you’re in luck.

This post links you to conference reports on the keynote addresses, specific breakout sessions, and one recap of the much-discussed customer party:

Forbes to MSPs: ‘Things don’t stand still’ – In his conference-opening keynote, GFI MAX General Manager Dr. Alistair Forbes shared the company’s vision for the future of managed services.

How to boost the value of your business – Best-selling author John Warrillow discussed the challenge MSPs face: Finding a way to generate recurring revenue with their customers.

Handy pointers for growing your business – MSP Jim Hunton admittedly made mistakes when growing his business. He learned from them, and shared those lessons.

Suffering from a communication breakdown? – What exactly are you saying in a sales pitch? And is it costing you the customer? Sales coach Paul Kenny asked those questions, and offered some advice.

“Pardon the Interruption” … MSP-style – GFI MAX Director of Partner Community Dave Sobel and CompTIA Director of Technology Analysis Seth Robinson teamed up for a managed services version of ESPN’s daily sports-debate show.

Peer power: Insight from other MSPs – Do you ever wonder how your peers built their managed services businesses? What worked for them? Where did they hit road blocks? Six business leaders shared their thoughts.

Takeaways from the “Lightning talks” – Five topics, five speakers, 10 minutes apiece to deliver their messages. What did they say?

GFI MAX, MSPs party like rock stars – GFI MAX threw a private food- and beverage-filled block party at Universal Orlando’s CityWalk that had conference attendees doing plenty of talkin’.

Notebook leftovers from MAX 2014 Orlando – Still have an appetite for U.S. conference content? Here are some extra items.