Beginning your search
Once your business is set up to have employees you can begin your search. The first step is to budget for the position you are going to hire. Research prevailing salaries for your area for the position and experience you are looking for. Consult your tax professional on what the taxes will be for such an individual.
The search can also add significant expense to the process, from hundreds of dollars to post ads on job sites to thousands of dollars if you engage a recruiter. Once you have identified the proper candidate do not forget background checks and drug testing where allowed or required.
When you get to their first day, you need to be prepared with all the things they will need to do their job like a computer, desk, chair, tools, etc. Even more important is to have at least their first week planned out in terms of onboarding and training.
Who to hire first
So, now that we have talked about what to expect when considering your first hire, let’s discuss who you should hire.
My best advice would be to assess your current needs and your current abilities. What tasks do you need done that you do not have the capacity or ability to do adequately? What tasks, if you handed them off to an employee, would free you up to generate more revenue?
For most MSPs, their first hire is either a technician or an administrative person. If you are thinking what you really need is sales and marketing, think again. As a one-person band, you do not have the bandwidth to handle the additional work that a full-time sales/marketing person would be bringing in to justify their salary.
For me the choice was obvious: I needed someone to answer phones, send out invoices, pay bills, and do some minor marketing tasks like sending out postcards and newsletters. That would give me time to focus on sales and billable work and therefore increase revenue to grow the business.
If you are more of a business person, your first choice is probably going to be a technician.
For more tips on growing your MSP, click here to visit the MSP Institute.
Eric Anthony is principal of customer experience at SolarWinds MSP. Before joining SolarWinds, Eric ran his own managed services provider business for over six years.
You can follow Eric on Twitter at @EricAnthonyMSP