Get deeper insight into failures with new MAX RM Patch Management features

Dave Sobel

One of the things that our community tells us regularly is that enhancements to our core products are often just as important as new functionality. Making sure that our products are always advancing and improving is something our engineering team is constantly working on, but often those behind-the-scenes enhancements aren’t glamourous. Stability enhancements, performance enhancements, or streamlining functionality isn’t as exciting to announce.

So, it’s always exciting when a series of enhancements come to the fore that not only show that continual improvement, but are also worth highlighting.  

Patch management is core to a layered security offering. Proper patch management can solve well over 90% of security issues – because well over 90% of issues are caused by exploits against known problems. In fact, a proper patch management strategy is the foundation of a layered security offering, as well as delivering managed services as a whole.   

From the announcement: 

  • Improved Patch Approval dialog & workflow: More responsive dialog with more diagnostic data to help you roll out and manage patches across all clients and their devices.
  • Patch failure reason: Now you can quickly inspect and resolve patch installation issues with detailed feedback on why a patch failed to install, and use the new Patch Failure Report to analyze more closely.
  • Microsoft Patch roll-back: Revoke Microsoft patches that turn out to have an issue, so you can quickly limit the impact of a bad patch.
  • Enhanced workflow for improving patches: Improve patches from the south pane with a much improved set of options to reduce administrative overhead and help provide a more responsive service.

Hidden within that are a number of gems, too.

  • A new Patch Failure Report: This will be available in the reports menu under the Patch Management Reports. Any patch that fails will be visible in this report, even after the issue has been resolved and the patch is successfully installed.
  • A new Monthly Patch Installation schedule: Within the Patch Management Settings dialog there's now the option to set a Monthly schedule, giving you additional options for automatically scheduling patches.

With deeper insight into failures, it’s now possible to understand what happened with a patch and be able to take corrective action, and the information is provided both in the system itself and in a dedicated report. With the ability to create workflows and a monthly schedule, it’s also possible to add a new level of automation to the process, reducing manual effort and adding efficiency.   

These enhancements are part of an ongoing effort for us. With our rapid release cycle (including more than 30 releases on RM alone in 2015), we add features as soon as they are ready. Some enhancements are behind the scenes, so when these much more visible, high-impact ones are released, it’s great news to highlight. These should make a significant difference in the way MAX Remote Management helps you drive efficiency, and ultimately, better business! 

To read the release notes, click here.