The recently released G2 Grid report for enterprise IT management suites places SolarWinds Remote Monitoring & Management as one of its market leaders, alongside companies like Microsoft and VMware. G2 Crowd gave SolarWinds RMM a total score of 63, which is based on receiving a high customer satisfaction score and having a large market presence.
Looking in more granular detail at the product’s scoring, SolarWinds RMM was very popular overall with its users, with 88% rating it four or five stars (out of five). On top of this, 73% of users believe the product is headed in the right direction, and 82% of users said they would be likely to recommend SolarWinds RMM to other businesses. The product’s ease of use (87%) and ease of set up (86%) were also both highly valued by respondents. Meanwhile, the highest-rated features included service management (86%), remote access (84%), and asset tracking (84%).
Products shown on the Grid for enterprise IT management suites have received a minimum of 10 reviews/ratings in data gathered by November 21, 2018. Products are ranked by customer satisfaction (based on user reviews) and market presence (based on market share, vendor size, and social impact) and placed into four categories on the Grid (Leader, High Performer, Contenders, and Niche). Products in the Leader quadrant are rated highly by G2 Crowd users and have substantial Market Presence scores.
G2 defines an enterprise IT management suite as an infrastructure control center for IT departments in mid- to large-sized businesses. These platforms allow the information technology team to oversee company-wide endpoints and communicate with the network for a variety of tasks.
To qualify for inclusion in the Enterprise IT Management Suites category, a product must:
You can view the complete report here.
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