SolarWinds MSP Blog en < CSAM: Safeguarding Clients Against Insider Betrayals (and Mistakes) <p><p>&lt;p&gt;We’re two weeks into National Cybersecurity Awareness Month. Last week, Brandon Shopp focused on the fundamentals of protecting your customers against cybercriminals. However, not all threats come from external sources—many breaches begin with employees or contractors. Today, I want to clue you in on some worrying issues with insiders by offering two important safety tips.&amp;nbsp;&lt;/p&gt;</p> <p>&lt;h3&gt;1. Employees and contractors can leave with sinister motives. Plan ahead for when they’re gone.&lt;/h3&gt;</p></p> <a href="/blog/safeguarding-clients-against-insider-attacks" hreflang="en">Read More</a> Fri, 11 Oct 2019 15:00:00 +0100 Colin Knox Data Protection Requires Breadth and Depth <p><p>&lt;p&gt;In &lt;a href=&quot;<a href=";quot">…</a>; target=&quot;_blank&quot;&gt;an earlier post&lt;/a&gt;, we shared some tips and tricks on how to effectively sell data protection, and one key concept is matching your offering to different customer needs and budgets. It makes sense—some customers are only willing to pay for the minimum amount of protection and are willing to live with slower recovery times.</p> <a href="/blog/data-protection-requires-breadth-and-depth" hreflang="en">Read More</a> Thu, 10 Oct 2019 15:00:00 +0100 Carrie Reber 10 Tips to Help You Improve Password Management <p><p>&lt;p&gt;Passwords are the cornerstone of your cyberdefenses, but managing them effectively and securely can be a real challenge—particularly if you’ve got hundreds spread out across a large number of different customers. Here are ten things that will help you take your password management to the next level, both for your own company and your customers.&lt;/p&gt;</p> <p>&lt;h3&gt;&lt;b&gt;1/ Educate your techs on password best practice&lt;/b&gt;&lt;/h3&gt;</p></p> <a href="/blog/10-tips-help-you-improve-password-management" hreflang="en">Read More</a> Wed, 09 Oct 2019 18:00:00 +0100 Colin Knox The Key Differences Between On-Premises and Cloud Security <p><p>&lt;p&gt;Today’s businesses can decide between on-premises vs. cloud solutions for just about every element of their IT services, including software, servers, storage, backups, security, and enterprise resource planning (ERP). &lt;a href=&quot;<a href=";&gt;The">…</a> cloud is becoming increasingly popular&lt;/a&gt;, but on-premises or “onprem” implementations retain a vital role.</p> <a href="/blog/on-premise-vs-cloud-security" hreflang="en">Read More</a> Wed, 09 Oct 2019 15:00:00 +0100 SolarWinds MSP Recognizing the Red Flags of Customer Churn <p><p>&lt;p&gt;Earlier this year, we did some &lt;a href=&quot;<a href=";quot">…</a>; target=&quot;_blank&quot;&gt;research on churn and managed services providers&lt;/a&gt; (MSPs).&amp;nbsp;&amp;nbsp;We were staggered by the statistics that in North America, for every four customers gained each month, the average MSP lost three.</p> <a href="/blog/recognizing-red-flags-customer-churn" hreflang="en">Read More</a> Tue, 08 Oct 2019 15:00:00 +0100 Eric Anthony IoT Security for Your Devices <p><p>&lt;p&gt;The internet of things (IoT) has changed the way people interact with technology. When&lt;a href=&quot;<a href=";&amp;gt">;&amp;gt</a>; IoT technology&lt;/a&gt;&amp;nbsp;emerged around 2008, no one could have predicted that smart refrigerators would become as ubiquitous as smartwatches.</p> <a href="/blog/iot-device-security-standards" hreflang="en">Read More</a> Mon, 07 Oct 2019 15:00:00 +0100 SolarWinds MSP Two Critical Security Tips to Kick Off National Cybersecurity Awareness Month <p><p>&lt;p&gt;&lt;i&gt;&lt;/i&gt;On October 31, we’ll celebrate Halloween. Originally, Halloween &lt;a href=&quot;<a href=";quot">;quot</a>; target=&quot;_blank&quot;&gt;stemmed from a Celtic tradition called Samhain&lt;/a&gt;, where celebrants wore costumes and lit fires to ward off evil spirits.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/two-critical-security-tips-kick-national-cybersecurity-awareness-month" hreflang="en">Read More</a> Fri, 04 Oct 2019 08:00:00 +0100 Brandon Shopp What services does the hospitality sector need most from MSPs? <p><p>&lt;p&gt;In the hospitality industry,&amp;nbsp;guest data security is at the forefront of everyone’s&amp;nbsp;mind. It seems like every day we hear about another major data breach, and lately the hotel industry has been a prime target. Data breaches have become the “new norm”&amp;nbsp;and only informed diligence can reduce vulnerabilities.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/what-services-does-hospitality-sector-need-most-msps" hreflang="en">Read More</a> Thu, 03 Oct 2019 14:00:00 +0100 Stephen Gaia, VENZA MSP How to Encourage Your Techs to Document Properly <p><p>&lt;p&gt;Documentation is important to any business. To managed services providers (MSPs) it is even more so.</p> <a href="/blog/how-encourage-your-techs-document-properly" hreflang="en">Read More</a> Wed, 02 Oct 2019 14:00:00 +0100 Eric Anthony Automation Topic of The Week: Tackling a Growing Problem with Office 365 <p><p>&lt;p&gt;As I write this, I have just finished the second round of Automation Bootcamps. This was an intense week, with courses spread over three time zones, for two different platforms, with each course happening over two days. We had a great turnout as usual—over 600 attendees between the morning, afternoon, and evening sessions.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/automation-topic-week-tackling-growing-problem-office-365" hreflang="en">Read More</a> Wed, 02 Oct 2019 14:00:00 +0100 Marc Andre Tanguay Customer Success: The Key to Nurturing Your Existing Customers <p><p>&lt;p&gt;You’ve done a great job attracting new customers to your business—but now what? You need to build a strong business partnership moving forward, and that means thinking in terms of “customer success” rather than simply about handling tickets. You need to deliver a service that builds brand loyalty and grows your partnerships.&amp;nbsp;&lt;/p&gt;</p> <p>&lt;p&gt;A customer success program is a multifaceted approach to building loyalty and maintaining the pulse of your company.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/customer-success-key-nurturing-your-existing-customers" hreflang="en">Read More</a> Tue, 01 Oct 2019 14:00:00 +0100 Colin Knox VM Cloning Overview <p><p>&lt;p&gt;Virtual machines play an important role in today’s software environments. Put simply, a virtual machine is a software emulation of a hardware system.</p> <a href="/blog/how-to-clone-a-virtual-machine" hreflang="en">Read More</a> Mon, 30 Sep 2019 15:52:34 +0100 SolarWinds MSP No One Suspects Their Own Admin Tools <p><p>&lt;p&gt;&lt;i&gt;&lt;/i&gt;There’s an old adage in persuasion: while you can sometimes convince people to change their minds and come to your point of view, master persuaders subtly lead people to the conclusion they want. If the person believes it was their own idea, they’re far more likely to accept it than if they gave in during a discussion.&amp;nbsp;&lt;/p&gt;</p> <p>&lt;p&gt;In other words, what comes from within gets accepted without skepticism.&lt;/p&gt;</p></p> <a href="/blog/no-one-suspects-their-own-admin-tools" hreflang="en">Read More</a> Fri, 27 Sep 2019 04:00:00 +0100 Tim Brown Take Your Remote Support to the Next Level with Passportal <p><p>&lt;p&gt;For IT professionals who oversee and support a large number of endpoints and systems, managing the secure storage and retrieval of passwords can be a significant challenge. Storing credentials on paper, in spreadsheets, or in isolated password management systems can create critical vulnerabilities in your and your customers’ businesses. This is why a highly secure, centralized password management solution—specifically designed for the needs of IT professionals and MSPs—is essential.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/take-your-remote-support-next-level-passportal" hreflang="en">Read More</a> Thu, 26 Sep 2019 19:00:00 +0100 Shari Barnett ITIL Best Practices <p><p>&lt;p&gt;The Information Technology Infrastructure Library, commonly abbreviated as ITIL, is a framework of best practices that helps to bring &lt;a href=&quot;<a href=";quot">;quot</a>; target=_blank&gt;IT service management&lt;/a&gt; (ITSM) into alignment with what businesses and organizations require in order to function and grow.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/itil-best-practices" hreflang="en">Read More</a> Wed, 25 Sep 2019 15:00:00 +0100 SolarWinds MSP Building a Referral-Based Sales Funnel <p><p>&lt;p&gt;The Achilles heel of many IT service providers is sales and marketing. For quite a while, providers have been able to grow organically through word-of-mouth referrals mostly due to the lack of coordinated marketing efforts in the IT sector. However, as more entrepreneurs enter the market with dedicated marketing staff, getting referrals has become more difficult.&amp;nbsp;&lt;/p&gt;</p> <p>&lt;p&gt;So how does the average managed service provider (MSP) still leverage referrals in a more competitive marketing environment?&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/building-referral-based-sales-funnel" hreflang="en">Read More</a> Tue, 24 Sep 2019 15:00:00 +0100 Eric Anthony VLAN Hopping <p><p>&lt;p&gt;&lt;a href=&quot;<a href=";quot">;quot</a>; target=_blank&gt;Virtualization&lt;/a&gt; has become ubiquitous in the IT sector, and networking is no exception. &lt;a href=&quot;<a href=";quot">;quot</a>; target=_blank&gt;Virtual Local Access Networks&lt;/a&gt; (VLANs) are widely used in today’s digitally driven environment.</p> <a href="/blog/vlan-hopping-security" hreflang="en">Read More</a> Mon, 23 Sep 2019 21:57:42 +0100 SolarWinds MSP Protecting Your IP and Company Reputation <p><p>&lt;p&gt;Email is a service that customers always expect to work, seamlessly. But have you experienced your email traffic being blocked due to IP blacklisting? Or have you had to deal with chasing fraudulent accounts and getting your IP addresses off blacklists? If not, chances are you may still have to at some point given the growing problems with spam.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/protecting-your-ip-and-company-reputation" hreflang="en">Read More</a> Fri, 20 Sep 2019 11:00:00 +0100 Mia Thompson RMM and PSA: The Nucleus of Automation <p><p>&lt;p&gt;Managed services providers (MSPs) of all shapes, sizes, and verticals are constantly looking for ways to automate as much of their operations as possible. &amp;nbsp;&lt;/p&gt;</p> <p>&lt;p&gt;“Automation can help you reduce the manual intervention required by your technicians, improve your response time to react to issues, and speed up setup of devices and users,” according to Jasper Fiet, manager of sales engineering EMEA at SolarWinds MSP. “A lot of people think automation is just about scripting, but anywhere you can save time is where you can automate.”&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/rmm-and-psa-nucleus-automation" hreflang="en">Read More</a> Thu, 19 Sep 2019 14:00:00 +0100 Ashley Bono Automation Topic of The Week: Where to Go for Help! <p><p>&lt;p&gt;Having just wrapped up Empower MSP in Atlanta on September 6, I thought I’d start this article by talking about some of the great discussions and experiences I got out of the week.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/automation-topic-week-where-go-help" hreflang="en">Read More</a> Wed, 18 Sep 2019 20:00:00 +0100 Marc Andre Tanguay