SolarWinds MSP Blog en < 3 Ways to Say Goodbye to a Problem Customer <p><p>&lt;p&gt;For many entrepreneurs, having the laser focus to identify a customer that is not a good fit for their business model is not always on their list of priorities.&amp;nbsp;However, the most profitable MSPs know who their ideal customer is and steer clear of those that aren’t.</p> <a href="/blog/3-ways-say-goodbye-problem-customer" hreflang="en">Read More</a> Thu, 12 Dec 2019 15:00:00 +0000 Eric Anthony Taking the Fear Out of Backup and Recovery <p><p>&lt;p&gt;&lt;i&gt;&lt;/i&gt;There is an old combat adage, often associated with the U.S. Civil War, that describes warfare as &quot;long periods of boredom punctuated by moments of sheer terror.” While, thankfully, I have no direct combat experience, I can see parallels (on a &lt;em&gt;much&lt;/em&gt; smaller scale) with the world of backup.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/taking-fear-out-backup-and-recovery" hreflang="en">Read More</a> Wed, 11 Dec 2019 15:00:00 +0000 Carrie Reber Find Out Which SEO Keywords Your Competitors are Using <p><p>&lt;p&gt;As a Managed Services Provider (MSP) knowing what Search Engine Optimization (SEO) keywords your company should target for your website and how to outperform your competitors in this area can seem like a daunting task.&lt;/p&gt;</p></p> <a href="/blog/find-out-which-seo-keywords-your-competitors-are-using" hreflang="en">Read More</a> Wed, 11 Dec 2019 11:01:00 +0000 Joseph Arcos Why MSPs Should Team Up with MSSPs <p><p>&lt;p&gt;Businesses are struggling to protect themselves against cyber threats. The threat landscape is always expanding, cybersecurity talent is scarce, and security solutions can get pretty complex, so companies increasingly turn to their Managed Service Providers (MSPs) for help.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/why-msps-should-team-mssps" hreflang="en">Read More</a> Tue, 10 Dec 2019 15:00:00 +0000 Tim Brown Why Properly Documenting Non-Technical Conversations and Decisions is Essential <p><p>&lt;p&gt;If you’ve read any of my articles, you’ve probably guessed there’s a theme running through many of them—that theme is “setting expectations.” If you’re good at setting expectations with your customers, your business should benefit.&lt;/p&gt;</p> <p>&lt;p&gt;An often overlooked, but vital, part of setting expectations is documenting those discussions. Some of the discussions can have significant repercussions. Let’s look at the most common types of discussions and the ways they should be documented.&lt;/p&gt;</p> <p>&lt;h3&gt;&lt;b&gt;Equipment/projects&lt;/b&gt;&lt;/h3&gt;</p></p> <a href="/blog/why-properly-documenting-non-technical-conversations-and-decisions-essential" hreflang="en">Read More</a> Thu, 05 Dec 2019 15:00:00 +0000 Eric Anthony Password Stealing 101: Common Methods and Defenses <p><p>&lt;p&gt;&lt;i&gt;&lt;/i&gt;If you want to defeat a cybercriminal, you have to understand how they think. When you know the tools of their trade, you can learn defenses to help you fight back.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/password-stealing-101-common-methods-and-defenses" hreflang="en">Read More</a> Tue, 03 Dec 2019 15:00:00 +0000 Colin Knox Imaging vs. Cloning: Key Differences <p><p>&lt;p&gt;Whenever there’s discussion about the difference between a clone and an image, confusion between the two terms abounds. For the most part, this confusion is warranted—both are information technology tactics for copying the complete content of a hard drive. Both create an exact or near exact record of your drive. And you can use both to back up a drive or replace an old, corrupted, or failed drive with a new—hopefully faster and larger—one.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/cloning-vs-imaging" hreflang="en">Read More</a> Mon, 02 Dec 2019 14:50:24 +0000 SolarWinds MSP Should You Give Your Clients Gifts Over the Holiday Season? <p><p>&lt;p&gt;When I owned my managed services provider (MSP), I made a special point to thank my clients for their business every year. This came in the form of holiday cards and gifts since it’s a simple way to say thank you at the end of the year. Showing customer appreciation is crucial in the MSP business because it helps build long-term customer relationships.&lt;/p&gt;</p></p> <a href="/blog/should-you-give-your-clients-gifts-over-holiday-season" hreflang="en">Read More</a> Fri, 29 Nov 2019 15:01:00 +0000 Eric Anthony DDoS—What You Need to Know <p><p>&lt;p&gt;DDoS (or distributed denial of service) attacks have hit the headlines again recently with news that the &lt;a href=&quot;<a href=";quot">…</a>; target=&quot;_blank&quot;&gt;UK’s Labour Party was attacked twice in the space of two days&lt;/a&gt;.&lt;/p&gt;</p></p> <a href="/blog/ddos-what-you-need-know" hreflang="en">Read More</a> Fri, 29 Nov 2019 15:00:00 +0000 Tim Brown Compliance is Not a Synonym for Security <p><p>&lt;p&gt;For many businesses, regulatory compliance is a big part of their daily operations. Terms like HIPAA, PCI DSS, SOX, NERC, and CIP are now widely recognized, as are the list of standards and processes organizations need to have in place to protect, store, and process information.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/compliance-not-synonym-security" hreflang="en">Read More</a> Wed, 27 Nov 2019 17:07:07 +0000 Mia Thompson Lifespan of Solid-State Drives <p><p>&lt;p&gt;From large enterprises to small businesses to managed services providers (MSPs), storage needs across a wide range of industries are surging. In fact, an IDC report states we can expect the total size of worldwide data to grow 61% by 2025, when it will hit 175 zettabytes [<a href="">…</a>].</p> <a href="/blog/ssd-lifespan" hreflang="en">Read More</a> Wed, 27 Nov 2019 12:11:55 +0000 SolarWinds MSP Ticket Management Best Practices <p><p>&lt;p&gt;For managed services providers (MSPs) and a wide variety of other organizations, staying on top of support services is critical for retaining customers and ensuring continued satisfaction. Typically, the task of the service team begins with a request from an end user.</p> <a href="/blog/ticket-management-best-practices" hreflang="en">Read More</a> Tue, 26 Nov 2019 18:00:00 +0000 SolarWinds MSP North American Automation Hackathon Winners Announced <p><p>&lt;p&gt;&lt;i&gt;&lt;/i&gt;After months of promotion, questions from partners, and submissions of automation policies from all over North America, we have finally concluded the first North American Automation Hackathon. It took our panel of judges nearly a week to review all the new automation policies, which were reviewed and judged based on three criteria to identify the winners:&lt;/p&gt;</p></p> <a href="/blog/north-american-automation-hackathon-winners-announced" hreflang="en">Read More</a> Tue, 26 Nov 2019 13:51:18 +0000 Marc Andre Tanguay Verifiable Disaster Readiness <p><p>&lt;p&gt;It’s not easy to prove a negative—how many IT disasters did you save your customers from last year? How much downtime did they &lt;i&gt;not&lt;/i&gt; experience? How much data did they &lt;i&gt;not&lt;/i&gt;&lt;b&gt; &lt;/b&gt;lose to a ransomware attack?&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/verifiable-disaster-readiness" hreflang="en">Read More</a> Thu, 21 Nov 2019 14:00:00 +0000 Carrie Reber What is Partition Management? <p><p>&lt;p&gt;Storage space is a mission-critical asset for businesses today. From traditional hard drives to solid-state drives, companies need to get their money’s worth out of their storage hardware.</p> <a href="/blog/partition-management-overview" hreflang="en">Read More</a> Wed, 20 Nov 2019 14:00:00 +0000 SolarWinds MSP 6 Clues A Customer May Not Be Right for You <p><p>&lt;p&gt;Many customers have wizened up to the realities of cybersecurity threats and are leaning on managed services providers (MSPs) to help keep them and their data safe. As a result, the pool of responsible, high-quality customers is growing.&amp;nbsp;&lt;/p&gt;</p> <p>&lt;p&gt;But what should MSPs do with their problem customers? Deciding what to do is a hot topic for MSPs right now. With the market shift, top-tier MSPs can afford to be picky with their customer list and even “fire” customers who don’t meet their profile or standards.&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/6-clues-customer-may-not-be-right-you" hreflang="en">Read More</a> Tue, 19 Nov 2019 17:49:32 +0000 Eric Anthony NIST Password Guidelines <p><p>&lt;p&gt;Security is a top priority for any managed services provider (MSP), but managing hundreds of passwords across an array of customers is no easy task. To protect their customers’ data, MSPs work hard to roll out security strategies—but are they effective?&amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/nist-password-standards2" hreflang="en">Read More</a> Mon, 18 Nov 2019 16:47:56 +0000 SolarWinds MSP 5 Tips to Staying a Motivated MSP Owner <p><p>&lt;p&gt;Staying motivated as the owner of any business can be a challenge. When you own an IT business, it can be even harder. &amp;nbsp;&lt;/p&gt;</p></p> <a href="/blog/5-tips-staying-motivated-msp-owner" hreflang="en">Read More</a> Fri, 15 Nov 2019 15:00:00 +0000 Eric Anthony 8 Things to Consider When Choosing Support Tools for Your MSP <p><p>&lt;p&gt;In the IT service business, time is money. Any time your technicians spend bogged down is time they can’t spend serving the customer. So when you’re choosing software for your IT business, focus on tools that will help make employees more efficient. By making it easier for techs to create tickets, to collaborate with teammates, or to easily access info while on site visits, you improve your business’s output and can take on even more clients. To top it off, choosing the right tools can boost your team’s morale.&lt;/p&gt;</p></p> <a href="/blog/8-things-consider-when-choosing-support-tools-your-msp" hreflang="en">Read More</a> Thu, 14 Nov 2019 15:00:00 +0000 SolarWinds MSP IT Business Continuity Plans <p><p>&lt;p&gt;Disaster can strike a business at any time. Whether it’s a flooded server room or a data breach, managed services providers (MSPs) need to be ready to continue critical operations without interruption. When a business depends on continuity to service customers, disruptions put the company at risk. That’s why it’s important for MSPs to make sure they—and their customers—have strong business continuity plans (BCPs) in place before disaster strikes.&amp;nbsp;&lt;/p&gt;</p> <p>&lt;h3&gt;&lt;b&gt;What is the purpose of a business continuity plan?&lt;/b&gt;&lt;/h3&gt;</p></p> <a href="/blog/business-continuity-plans" hreflang="en">Read More</a> Wed, 13 Nov 2019 16:18:35 +0000 SolarWinds MSP