Northern Illinois-based IT solutions company Entré Computer Solutions started life as a “break/fix” IT services company. Recognizing the need for a more proactive way of managing IT environments, the company developed a “Health Check” that enabled it to evaluate and head-off IT problems before they occurred. Initially there were limitations with Entré’s tool, which meant they had to be on-site to run the health check, they weren’t able to see IT environments in real-time and couldn’t manage them remotely. They wanted to take their service to the next level and turned to the MAX platform by LOGICnow to accelerate their proactive IT Managed Service approach. This system has helped them handle everything from looming hard disk failures to CryptoLocker infections.
Download the case study to find out why the company is now so confident in their managed services offering that they provide every customer with the owner’s home phone number and 24x7 availability.