Breadth of data sources protected
The real point of any backup solution is to protect your customers’ data, and today, that data lives everywhere. Traditionally, taking regular backups was part of sound device management and hygiene. Any well-managed server should run a current operating system, be regularly patched, have malware detection, and yes, it should be backed up. But in today’s world, that’s not enough.
You need the breadth of coverage to protect data on servers, workstations, in SaaS applications, and beyond. This should not require the purchase of different products for each type of data source. If you can’t check the status and drill down to troubleshoot backups across many different data sources from a single dashboard, you’re wasting valuable time.
Breadth of data sources covered by a single tool should be your goal.
Depth of recovery services offered
In addition to the breadth of data sources you need to protect, keep in mind that there is a range of recovery point and recovery time requirements for your different customers. Efficient managed service providers can handle many types and speeds of recovery requirements with a single product. One tool should enable you to:
- Restore a lost document
- Recover a failed server or workstation
- Recover accidentally deleted or overwritten Office 365 data
- Provide immediate failover to a virtual machine at a secondary location
Using one product to deliver everything from simple document backup to full site disaster recovery makes it easier for you to move customers up the chain to a more mature and comprehensive level of data protection. The right tool should allow you to adjust things like backup frequency and testing, which will support your ability to charge more for higher levels of service without having to migrate to a different backup product behind the scenes.
Make it easier on yourself
By using a single product that offers both breadth and depth of coverage, MSPs can offer attractive service levels to fit different customer needs without imposing a complex management burden on themselves.
Carrie Reber is senior product marketing manager for SolarWinds MSP.