The first step in this 8-step business recovery program was to acknowledge the problem of not providing enough business continuity services to your customers (and revenue to your company) and begin by defining what the recovery objectives are for your customer on a per-application basis.
By doing this, you have established a framework of recovery needs to plug in various recovery services into, which I’ll discuss over this 8-part series of blog posts.
Some applications will be important enough that having an ability to recover to the same (or similar) hardware isn’t enough. Take email for example. If your client has an Exchange server running and wants to make sure it can be recovered within an hour with data no more than 4 hours old, that’s an absolute standard. It means no matter what, you have an hour. Period. What if you have no network, no server hardware, how about no building? You have an hour!
How in the world are you going to meet such a strict business recovery need?
The second step in the 8-step program is to add Virtual Disaster Recovery (VDR) to your list of services. If you’re not familiar with it, VDR involves taking backups of critical systems (like your client’s Exchange server) and recovering to a hosted virtual environment.
The benefit to the customer is you are offering a recovery solution that works, no matter the disaster.
To make VDR work, you’re going to need either a hosted or on-premise virtual environment that is lying in wait to be recovered to, should it be necessary. The on-premise environment, in theory, could be one that you place at the customer site at the time of disaster.
Beyond the obvious benefits to the business of recovering operations even in the face of not having server hardware, there are a few other benefits to both you and the client.
In my next article, I’m going to take the concept of VDR, apply the most stringent of recovery objectives to it, and discuss what options exist that will give your customer the same assurance that you can get their business operational again, while increasing your revenues and reputation.