Skip to main content
SolarWinds MSP
  • Login
  • Support
  • Partnerships
    • Solution Provider Program
    • Technology Alliance Program
SolarWinds MSP
  • Products
    • Remote Monitoring & Management Protect your customers with a platform from the global leader in monitoring and management.
    • Backup & Recovery Manage backup for servers, workstations, applications, and business documents from one cloud-based dashboard.
    • Mail Protection & Archiving Protect users from email threats and downtime.
    • Password Management Easily adopt and demonstrate best practice password and documentation management workflows.
      • Passportal Demo
    • PSA & Ticketing Manage ticketing, reporting, and billing to increase helpdesk efficiency.
    • Threat Monitoring Detect, respond to, and report on threats across your managed networks.
    • Remote Support Help support customers and their devices with remote support tools designed to be fast and powerful.
  • Solutions

    I'm looking to...

    I'm looking for...

    • Drive Efficiency with Automation
    • Manage my MSP Business More Efficiently
    • Manage my IT Department More Efficiently
    • Layered Security
    • Data-Driven Insights
    • Cross-Platform Support
  • Resources

    Webcasts & Events

    Resource Center

    • Ask the N-Central Experts
    • Daily Live Demos
    • Backup Foundations Training
    • RMM Foundations Training
    • Upcoming Events
    • Upcoming Webcasts
    • Resource Library
      • Case Studies
      • Product Information
      • eBooks
      • White Papers
      • Infographics
    • SolarWinds MSP Free Tools
    • GDPR Resource Center
    • Security Resource Center
    • MSP Institute Webinar Series
    • MSP Advice Project
  • About
    • Contact
    • Worldwide sales and support
    • Careers
    • Awards and Recognition
    • Get A Quote
    • Newsroom
      • Press Releases
      • In The News
      • Media Contacts
    • Leadership Team
    • Legal
      • Cookie Policy
      • Privacy Notice
      • Software Services Agreement
      • Terms of Use
      • Backup Fair Use Policy
    • Security
      • SolarWinds Security Statement
      • Vendor Data Protection Requirements
    • Support
  • Blog
  • Contact Sales
    • Get A Quote
    • General Inquiry
  • TRY NOW
    • SolarWinds RMM
    • SolarWinds Backup
    • MSP Manager
    • SolarWinds Passportal
    • SolarWinds Mail Assure
    • SolarWinds Risk Intelligence
    • SolarWinds Take Control
Filter Blogs
  • Filter by:
  • MSP Business
    • Automation
    • Backup & Disaster Recovery
    • Security-series
    • Best Practices
    • Business
    • Business Growth
    • Business Risk
    • Cloud Computing
    • Customer Service
    • Cybersecurity
    • Cybersecurity Awareness Month
    • Data
    • GDPR
    • Internet of Things
    • IT Support
    • ITSM
    • LOGICcards
    • Machine Learning
    • Mail
    • Managed Services
    • Marketing
    • Mobile
    • Networking
    • Operations
    • Podcast
    • Product
    • PSA
    • Remote Management
    • Research & Trends
    • Risk Intelligence
    • Security
    • Security Vlog
    • Service Desk
    • Services & Support
    • Tips & Advice
    • Training
Home Blog MSP Business Background Remote Management: A powerful tool for MSPs
MSP Business

Background Remote Management: A powerful tool for MSPs

By Ben Taylor
8 November, 2013

Once upon a time, working on a user’s PC meant going to it in person and sitting at the keyboard.

Over the years, this kind of “desktop” support has been increasingly performed remotely. Remote access tools have steadily become more powerful and reliable, helped (at least in part) by more widespread fast Internet connections.

Even so, maintaining PCs remotely still interrupts the user’s workflow. Users still often sit and watch IT moving their cursor around – the only real difference is that they no longer have to relinquish their office chair while their computer is being fixed!

Now, there is a new development in remote support that will speed up the work of IT professionals AND reduce user interruptions. The development is the launch of a new feature within the GFI MAX RemoteManagement platform known as Remote Background Management.

Remote Background Management gives IT pros access to a remote command line that is “always on,” and accessible from a central dashboard. GFI surveyed their customers prior to the release of the tool, and 98% of respondents said that a remote command line would allow them to provide better value to their users.

A remote command line gives instant background control of a user’s PC, and the ability to perform functions without disturbing the user and taking over their desktop.

http://youtu.be/iLjNbex2Yys

More Features are Coming

The Background Command Line feature is the first in a series of new enhancements to the GFI MAX RemoteManagement platform, and is available now.

Soon, IT teams will also be able to use the software to remotely deal with processes and services in the background, again without disturbing a user’s work.

The centralized nature of the platform makes it much easier to keep a watchful eye on exactly what’s happening on each client PC. The ability to identify troublesome or resource hogging processes and services could even allow skilled technicians to improve the running of PCs with no user intervention or interruption.

Reactive, break / fix style IT support is looking increasingly outmoded. The tools now exist to give IT admins the ability to have a constant “birds eye view” of their networks.

This doesn’t mean that IT teams have to lose personal contact with the business; instead they can use it in helping the business advance and in achieving new goals – not just in firefighting simple issues that can now be easily solved without anyone being interrupted.

After years of being seen as firefighters, it’s fair to assume that many IT professionals will relish this chance to be seen as business enablers instead.

Do you think Background Remote Management is going to be a powerful tool for you? Let us know your thoughts with a comment below!

You might also like...

MSP Business

IT Continuity: providing enterprise level IT support to SMBs with MAX

MSP Business

Remote access: 5 questions you need to ask - and get answered

MSP Business

5 remote IT support mistakes to avoid

MSP Business

Optimizing the performance of a remote network

MSP Business

How to secure your remote control access

MSP Business

Keeping your remote workers secure off site

Want to stay up to date?

Get the latest MSP tips, tricks, and ideas sent to your inbox each week.

Loading form....

If the form does not load in a few seconds, it is probably because your browser is using Tracking Protection. This is either an Ad Blocker plug-in or your browser is in private mode. Please allow tracking on this page to request a subscription.

Note: Firefox users may see a shield icon to the left of the URL in the address bar. Click on this to disable tracking protection for this session/site

Recent Posts

  • 3 Ways to Say Goodbye to a Problem Customer
  • Taking the Fear Out of Backup and Recovery
  • Find Out Which SEO Keywords Your Competitors are Using
  • Why MSPs Should Team Up with MSSPs
  • Why Properly Documenting Non-Technical Conversations and Decisions is Essential

Categories:

  • Business Growth (421)
  • Security (346)
  • Tips & Advice (334)
  • Managed Services (303)
  • Best Practices (247)
  • Business (214)
  • Cybersecurity (194)
  • Backup & Disaster Recovery (117)
  • IT Support (109)
  • ITSM (78)
  • Data (64)
  • Product (63)
  • Cloud Computing (61)
  • Marketing (57)
  • Mail (53)
  • Networking (34)
  • Risk Intelligence (31)
  • Customer Service (29)
  • Remote Management (27)
  • Automation (19)
  • GDPR (17)
  • Services & Support (16)
  • Operations (16)
  • Service Desk (15)
  • Research & Trends (14)
  • PSA (12)
  • Business Risk (12)
  • Internet of Things (11)
  • Mobile (11)
  • Training (11)
  • Security-series (8)
  • Cybersecurity Awareness Month (6)
  • LOGICcards (4)
  • Machine Learning (3)
Show moreless
SolarWinds MSP

© SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd.
All Rights Reserved.

Products

  • SolarWinds RMM
  • SolarWinds N-central
  • SolarWinds Backup
  • SolarWinds MSP Manager
  • SolarWinds Mail Assure
  • SolarWinds Risk Intelligence
  • SolarWinds Take Control
  • SolarWinds Threat Monitor
  • SolarWinds Passportal

Solutions

  • How We Help MSPs
  • Layered Security
  • Cross-Platform Support
  • Data-Driven Insights

About

  • About Us
  • Careers
  • Newsroom
  • Leadership Team
  • Upcoming Events
  • Privacy
  • Legal
  • Security
  • Subscription Preferences
  • SolarWinds

Support

  • SolarWinds RMM
  • Solarwinds N-central
  • SolarWinds Backup
  • SolarWinds Mail Assure
  • SolarWinds Take Control
  • SolarWinds MSP Manager
  • Solarwinds Risk Intelligence
  • Solarwinds Threat Monitor
  • SolarWinds Passportal
  • SolarWinds Take Control Downloads
  • Backup & Recovery Downloads
  • Sitemap
  • Service Status