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New MAX Mail updates mean increased efficiency and even better performance

Wed, 02/12/2014 - 11:34

Great news for MAX Mail customers as we've stepped things up a gear and implemented a number of great enhancements to the MAX Mail services, including extensions to the quarantine duration, continuity period, and message delivery logs; addition of diagnostics and basic encryption controls to the control panel; and inclusion of TLS data within message headers. 

Here's what you need to know

  • The inbound quarantine period has been extended from 10 days to a maximum of 21 days.  (That's good news for people who are out of the office for an extended period! )

  • Administrators can change the default quarantine duration for one or more domains from 10 days to 14 or 21 days,

  • Storage of quarantined messages has been extended to the full 21 days for all customers, so that customers will be able to release any message in the quarantine for up to 21 days via their digest, regardless of how long messages are displayed in the control panel.

  • Continuity features within the service have been extended with the inbound queue period now configurable from the existing 4 days up to a maximum of 14 days.  

  • Whenever an inbound message cannot be successfully delivered due to a temporary failure,  inbound messages to the customer will be automatically queued, notifications will be generated, and customers can view and respond to their messages via the control panel during the outage. 

Plus... new features for the benefit of administrators

  • The time period encompassed by the message delivery logs has been extended from 10 days to 30 days, to allow simple searches for older messages.

  • Diagnostics tools are now available in the control panel to allow testing of inbound mail delivery, MX records, nameserver validation, SPF lookups, open relay and reverse DNS tests, and third-party blacklist testing.

  • Messages that have been received using STARTTLS encryption now include diagnostic information in the headers, indicating the version of TLS and the negotiated cipher suite.

Last but not least, administrators are now able to configure TLS encryption settings within the control panel.  This encompasses both inbound delivery to the customer mail server, and/or outbound delivery to third party receiving servers.  (Messages sent to our inbound filters and outbound smart hosts do not require intervention as those systems always automatically accept TLS-encrypted traffic.)