MAXfocus expands its comprehensive remote management platform for MSPs
Thu, 12/04/2014 - 12:38
EDINBURGH – 4th December, 2014 – LogicNow has today announced that MAXfocus, the world’s most widely trusted managed service provider (MSP) and IT support platform, has integrated its MAX MailProtection and MAX MailArchive services into its MAX RemoteManagement platform.
This integration creates a global remote management platform that allows MSPs to provide comprehensive support for their customer’s IT infrastructure – including their email security and/or archive – all from a single dashboard.
Email security is a need for all business customers. MSPs can save time by deploying, configuring, and managing the MAX Mail services for their customers, using the same platform they already use to manage other aspects of their customers’ IT infrastructure and services. Additionally, the integration provides MSPs with better visibility into the operational status of their customers’ email systems, with automatic alerting in the event of inbound and/or outbound delivery issues, allowing them to provide more proactive support and better client service levels.
The MAX MailProtection service offers robust spam and virus protection combined with built-in email continuity that allows customers continued access to email in the event of an issue with their on-premise or cloud-based email infrastructure. The MAX MailArchive service, available with MAX MailProtection or on its own, provides customers with a geographically distributed, cloud-based email archive to help customers meet government or industry compliance requirements, improve productivity, and protect intellectual property. The MAX Mail services are used by tens of thousands of organizations across the globe, and are fully rebrandable for the MSP at every customer touch point.
The integration of the MAX Mail services with the MAX RemoteManagement platform allows MSPs to improve their operational efficiency and responsiveness, through better visibility into what remains the most critical communications tool for most or all of their customers.
“Our mission for many years has been to provide MSPs with a ‘single pane of glass’ through which to see the entirety of their IT service portfolio, even as that portfolio becomes more fragmented and diverse. This integration is an ideal demonstration of how we are delivering on this mission,” said Alistair Forbes, General Manager, LogicNow. “Previously, solutions for managing email security and archive were only available as separate components either on-premise or in the cloud. But with MAXfocus, MSPs now have a single, efficient solution offering complete insight and control. The combination of improved visibility and greater internal efficiency is compelling for MSPs that are scaling their businesses rapidly.”
“The MAXfocus platform is used by the world’s largest community of MSPs, who are collectively supporting hundreds of thousands of organizations worldwide,” continued Forbes. “We believe that the future of managed services requires a combination of the discipline to deliver services efficiently and profitably and the future vision and flexibility to adapt to and adopt new technologies within an overarching management framework. This latest product integration is the next step in our vision to offer MSPs a single, simple and effective management platform for all of the critical applications used by their business customers.”
MAXfocus, from LogicNow, is the platform of choice for the largest community of future-focussed MSPs and IT support companies in the world. The MAXfocus platform empowers MSPs and IT support companies to deliver world-class IT Operations and IT Service management to their customers with a customisable set of services that has the lowest total cost of ownership in the industry. MAXfocus sits at the heart of a global community of more than 10,000 of the world’s leading MSPs and an extensive network of partners and industry leaders and delivers the commitment and investment to enable MSPs to evolve their service offerings as strategic, consultative services to their clients.
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